Do not use if vunerable In October 2021 the company cleaned a blocked kitchen drain for us. We were pleased with the job done so when the drain became blocked again I rang 2nd city to out again. My husband and I were both working so my son told your engineer that it was the kitchen drain which was blocked and showed them where the outside tap and drain were directly outside the kitchen as the engineer would need to flush from both sides of the blockage. When I came home I was horrified to find that we had been charged three times the price the drain had not been cleared at all, there was also a vile sewage smell throughout the upstairs of the house. The following day I rang to complain and was told an engineer could come out the following Wednesday. I assumed to actually unblock the drain. I then received a phone call from one of your foremen on Tuesday 30th - he was so aggressive I could barely get a word in edgeways but he did agree to come out although he was sure the job had been done correctly. He arrived 30 minutes later than the window I was given and was so aggressive my daughter felt the need to come downstairs for support. He continued to tell me that the job had been done correctly and sometimes drain clearance could result in household smells. Even when I showed him the blocked drain he continued to make excuses and failed to apologise. He would not clear the drain so I had to accept an engineer coming out the following Saturday. I was given a window of 8 - 10 am. Just before 10am I received a phone call from the engineer advising that he was 30 minutes away. When he arrived I showed him the blocked drain. It transpired that the apprentice he had come with had attached the hose and he had not realised this drain existed! It took about 30 minutes to unblock the drain - the same length of time it had taken back in 2021. I therefore wasted 2 mornings hanging around for engineers to arrive, paid for 90 minutes of metered water to clear drains which were already clear all because the engineer didn't listen to my son and check his apprentices work. I have emailed the company and rung twice. The silence is deafening.

My poor elderly Mom Mom, 87 years old, disabled, requiring 24 hour care. Needed her downstairs toilet, which had come loose at the base to be fixed. Mom can only use ground floor facilities. James the supervisor ! decided that a complete new toilet system was required. He advised that traditional style toilets were no longer available and were only made in white, as Mom has a champagne suite. A picture was sent, by James of the toilet from a showroom which is identical to the Selco catalogue approximate cost £120 inc. James charged Mom £882.30 for extremely amateurish work. The toilet is unusable by Mom, damage to paint work, plasterboard etc. Avoid them at all costs.

First time we used the company First time we used the company. Fast, efficient service. Engineer - Dan (Covid safe PPE) was very helpful in explaining the process of removing old boiler & installing new one. He also removed an old gas fire, sealing & making safe pipe work. Would definitely recommend the company.

Looking forward to using them again! The engineer was friendly + hardworking with good office support. A part not easily available was ordered and delivery date established at 5pm on first visit. Came very early to finish job. Great value for quality of service! Planning to using them again soon and have already recommended them

Brilliant service We had a leak from the main bathroom into our living room below. James the engineer quickly located the problem, which was a cracked seal on our shower. The problem was fixed within the hour and all at a very reasonable cost. Very polite customer service on the phone, friendly service by the engineer himself.