Great service I recently ordered two filters and when they arrived they were damaged. I contacted the company with pictures of the damage and they told me they would send replacements and three days later I got two replacements in perfect condition. Cannot recommend this company highly enough. Service over and beyond. Bill

Good experience all around 1 - Ordering and fulfillment - excellent. Product went out same day and was delivered next day (I'm just one state away). 2 - Customer service - excellent. Fedex mis-delivered to some place I still don't know where - nothing recognizable in Fedex's photo. Constance researched while I was on the phone, shipped out again within an hour or two, and replacement shipment arrived next day. (This Fedex driver must have had a GPS.) 3 - Size of product. I read the complaints before I ordered. The complaints don't seem valid. First, the actual size is plainly stated. Second, before I ordered I measured one of the 12x12x1 filters I already had (different brand) and IT TOO was 11.75x11.75x0.75, so this seems to be a standard. Maybe not the universal standard, but filters fit the duct opening just fine.

Amazing customer experience Amazing customer experience. They shipped our product and it arrived in a very timely fashion. We realized that we had ordered the wrong product - we called them, and their return process was so simple. Exceptionally good company to work with!

Smaller Than Standard 20x20x4 Filter Size The positive: good price and fast shipping. The negative: Their 20x20x4 Filters are much smaller than 20x20x4 filters made by the name brands. As a result, they don't fit properly in my air handler. Rather than pay to send them back, I am going to glue a cardboard frame to them to make them fit properly. In addition, the manufacturing quality of the filters are suspect. Name brands have spacers that keep the pleats evenly spaced. These Filterbuy filter pleats are not evenly spaced and the pleats are bunched up near the edges. They are also glued into place and cannot be adjusted. Save yourself the hassle and get name brand filters or be sure to verify that the ACTUAL size of the filter will fit your application.

Initial request on order asked for any… Initial request on order asked for any further contact on sales, prices or sizes be sent to receiver of first order. They are still coming to me who has no need of them to the address they where sent to,which does. Please do so as requested. Thanks Other then that, EXCELLENT SERVICE!