Initial request on order asked for any… Initial request on order asked for any further contact on sales, prices or sizes be sent to receiver of first order. They are still coming to me who has no need of them to the address they where sent to,which does. Please do so as requested. Thanks Other then that, EXCELLENT SERVICE!

Never again Ordered and when they arrived they did not fit. Was given the same song and dance another reviewer was, that it is my fault that I did not measure and that not making the filters to the correct size “is industry standard” Be warned 1) Any returns require YOU THE CUSTOMER to pay shipping 2)They record all calls but never inform you of that 3)They are unable to take responsibility or blame for even the smallest thing they do wrong NEVER BUY FROM THEM! Pictures of cute puppies do not cover for fraud

Good experience all around 1 - Ordering and fulfillment - excellent. Product went out same day and was delivered next day (I'm just one state away). 2 - Customer service - excellent. Fedex mis-delivered to some place I still don't know where - nothing recognizable in Fedex's photo. Constance researched while I was on the phone, shipped out again within an hour or two, and replacement shipment arrived next day. (This Fedex driver must have had a GPS.) 3 - Size of product. I read the complaints before I ordered. The complaints don't seem valid. First, the actual size is plainly stated. Second, before I ordered I measured one of the 12x12x1 filters I already had (different brand) and IT TOO was 11.75x11.75x0.75, so this seems to be a standard. Maybe not the universal standard, but filters fit the duct opening just fine.

Great Customer Service I ordered 12x12 filters and when I received them, they had shipped 10x10 by mistake. I called and they to care of the mistake quickly. I received the correct filter the next day. Great customer service. Thank you for the quick response. Highly recommend Filter buy.

Bought 20x20x4 filters. They're not even close to that size. Bought 20x20x4 filters. These are a standard size available at any hardware store. Typically 19 5/8 x19 5/8. Filterbuys were 19 3/8 x 19 3/8 and weren't same thickness either. (smaller all around) So needless to say, they don't fit. Not sure how they can list it at 20" when it's much closer to 19". Very misleading on their website. Had to pay for return myself.