A new customer What's with all the horrible reviews? I ordered oddly sized air filters and that's what I received. Looking at the reviews I figured my filters would never ship but nope. I got mine in 2 days and they fit perfectly. The fast shipping time was great because im dealing with the texas heat right now. Will buy more soon.

Good experience all around 1 - Ordering and fulfillment - excellent. Product went out same day and was delivered next day (I'm just one state away). 2 - Customer service - excellent. Fedex mis-delivered to some place I still don't know where - nothing recognizable in Fedex's photo. Constance researched while I was on the phone, shipped out again within an hour or two, and replacement shipment arrived next day. (This Fedex driver must have had a GPS.) 3 - Size of product. I read the complaints before I ordered. The complaints don't seem valid. First, the actual size is plainly stated. Second, before I ordered I measured one of the 12x12x1 filters I already had (different brand) and IT TOO was 11.75x11.75x0.75, so this seems to be a standard. Maybe not the universal standard, but filters fit the duct opening just fine.

Good Customer Service I love that I can get these filters when places I go to run out but they didn't package or box these for protection. They just tightly shrunk wrapped them in plastic w/ a label and that's it. UPS delivered mine today and one of the outside ones was crushed, which I suppose was their fault, not the company. These filters are delicate so to be shipped, unpackaged w/ a tight shrink wrap on a UPS truck with heavy boxes can be problematic. I'm so disappointed however, the company did reach out to make things right and I respect that. I initially put a one star review but that's not fair. I give them 5 now because their customer service is on top of it not to mention they monitor their reviews. I'll order again from them. Second chances are always a good thing.

Great service I recently ordered two filters and when they arrived they were damaged. I contacted the company with pictures of the damage and they told me they would send replacements and three days later I got two replacements in perfect condition. Cannot recommend this company highly enough. Service over and beyond. Bill

Ordered custom filters (15.5 x 29.5 x… EDIT 2/1/22 Filterbuy reached out because of my review - and shipped a new replacement set free of charge. They mentioned they would do this without review - so my bad, I should have reached out. New filters are great and arrived fine. Raising to 5 stars from original 3! Original review: Ordered custom filters (15.5 x 29.5 x 2) from them. Fast shipping, got in 4-5 days for reasonable cost. Filters fit just perfect with the custom fit. However, the filters are seemingly of very poor quality, and were heavily damaged during shipping. The sides of the filter easily detach from the cardboard (weak glue.) Removing two stars for cheap construction and not providing enough box protection to prevent UPS/Fedex from destroying.