Purchased a VTOMAN 1500X Purchased a VTOMAN 1500X. The first one had a fault of much less capacity - plotted charts and provided data to show only ~34% of it's indicated capacity. It was replaced by VTOMAN. The replacement however, has some serious issues when placed under a medium amount of load. Videoed the issue and VTOMAN acknowledged the issue. However, when i requested a refund after having two faulty units, they have stopped responding or acknowledging me. I just want to return the faulty item and get a refund and move on. Edit: The e-mail address provided by the responder below bounces. I have tried "contact" email address multiple times without ever getting a reply.

Nice product Nice product, quick shipping and good communication when I asked questions.

Removed all my saved member points for… Removed all my saved member points for no reason, had just made a purchase, and was close to the tier for a discount. Also spent all that money on generators that won’t power the item I purchased it for (jump 1800 plus extra battery to power portable AC for camping with special needs). Disappointed and wasted my money

Pretty good product… Well so far I can't find anything wrong everything that y'all have done with this solar generator has been great with one exception and that is I don't know about the solar generator for I have not tried it yet or at least the solar panels to see how long it takes to charge so that will be in my next report otherwise everything has been top notch and I don't just say this lightly because I usually don't give feedback about anything. Y'all keep up the good work. I would also like to say that I cannot remember exactly what date that I got this so the date below may not be the exact time that I received it. I would also like to add that you cannot get an extension cord other than what comes with the product. I have tried to get extra extension cord and they said it can't be done which doesn't make any sense because one that I was going to get had a 30 ft cord to go with it so go figure. Besides that everything has been fantastic I would just like to be able to extend my solar panel farther from the generator itself.

This was the worst company I ever dealt with This was the worst communication from a company ever. I purchased power station from them add said they ship worldwide. After excepting. My order they informed me they do not ship to ireland and I shoud cancel my order on ebay I declined and gave them a UK address once again they informed me they do not ship to UK and if I had a German address they could deliver it there . Then after I complained to ebay they cancelled my order .