Superior Customer Service I had lost my activation card some months ago. I really didn't think it could be retrieved. But Russel got back to me promptly. In a single day, I was able to upload the activation. Then Russell searched and found that the test was still at Ombre. Altogether superior customer service, all in a single day!

Great so far I wanted to know more about my results as this whole microbiome gut health science is completely new to me. Their customer care team got back to me swiftly and answered all the questions I needed to know.

Jherrell was very helpful Jherrell was very helpful. I had a solution very quickly, and I liked how he didn't say "Oh the engineering team is working on that" and not offer me any further help. He offered me a creative, workable solution. Very good service.

Crystal was fabulous! I had received two shipments and was having trouble getting online. Crystal was an amazing help to me. She saw that I had two accounts. She canceled one account and because I now had 6 bottles of Ombre she changed my next order to December. She then explained that there were currently technical difficulties with the site and that they were being fixed. She is a great asset to your business.

All I can say is it worked for me!!! I received their kit in short order and was happy to find a 40% discount code so the test cost me $60. I mailed it off and got the results in about 2 weeks so no problem there. I purchased a 90 day supply of their recommended probiotic and have been taking it for 6 weeks. I was in the midst of a Colitis episode when I started the probiotic. Within 3 or 4 days I started having quite regular BM's and after 2 weeks I was enjoying the best BM's since almost ever. Perhaps a coincidence but I did not change one iota of anything else in my lifestyle. I had no interaction with customer service and not one issue with shipping, receiving, or delivery of test and product. It seems like a game changer for me and you can call me "satisfied"!