Kimberly Donohoe
GBJudy was so helpful and kind Judy was so helpful and kind. Did not get frustrated because I wasn't sure what I needed. She went above and beyond to make sure I ordered the correct string and listened as I rambled on. She even offered suggestions on books your company sells that I might be interested in.
Thomas Christmas
GBI would like to personally thank Elvin… I would like to personally thank Elvin for his help and excellent customer service! Every experience have had with Gate Crafters has been top notch. Thanks
Brown
GBI was able to find the correct part and… I was able to find the correct part and confirm that with one of your customer service agents.
Dee
GBSuperior customer service The customer support provided by Elvin was superior! My questions were answered, call backs were prompt, and when there was a slight problem with the order, Elvin took care of getting it resolved.
Matt Winters
GBGate Crafters sent me the wrong size… Gate Crafters sent me the wrong size gate, width did not account for the hinges. The gate lock was also supposed to be a bolt on style but the one sent was weld on. When I contacted them, the salesperson agreed that they made a mistake with my order but offered no resolution. I hired a local welder who charged $600 to fix the gate and $225 to mount the lock. The salesperson and owner implied I was lying about the cost and denied to reimburse. Will be following up with American Express to dispute the charge, BBB to report the seller, Google My Business and more.