I would like to personally thank Elvin… I would like to personally thank Elvin for his help and excellent customer service! Every experience have had with Gate Crafters has been top notch. Thanks

Joe was one of the most comprehensive… Joe was one of the most comprehensive salespersons I have had the pleasure to work with. He went throught the litany of items needed and explained about delivery, install, operators, and useful information that will be needed. Give em a raise. Thank You!

I order with confidence. Everything went as well as it could. Fast easy service. When I discovered I had made a small mistake in ordering, Elvin fixed it right away. Thanks Elvin. It can sometimes be a little tricky ordering expensive musical gear on-line. Having good, responsive people on the other end makes all the difference. I order from you all with confidence.

Gate Crafters sent me the wrong size… Gate Crafters sent me the wrong size gate, width did not account for the hinges. The gate lock was also supposed to be a bolt on style but the one sent was weld on. When I contacted them, the salesperson agreed that they made a mistake with my order but offered no resolution. I hired a local welder who charged $600 to fix the gate and $225 to mount the lock. The salesperson and owner implied I was lying about the cost and denied to reimburse. Will be following up with American Express to dispute the charge, BBB to report the seller, Google My Business and more.

Judy was so helpful and kind Judy was so helpful and kind. Did not get frustrated because I wasn't sure what I needed. She went above and beyond to make sure I ordered the correct string and listened as I rambled on. She even offered suggestions on books your company sells that I might be interested in.