This bike is a beauty and a well built… This bike is a beauty and a well built machine. The finish, including paint and weld joints are impeccable. The bike is big, too big for me due a back injury. While its size/weight make for an extremely comfortable ride, stops and starts are only faintly similar to a conventional bike. The bike is not particularly maneuverable and feels like a tank when negotiating sharp turns and mitigating street traffic. From a cosmetic perspective I’m curious when considering the flawless finish of the bike that quality control didn’t get around to bundling and securing the cords on the handlebar area. Also, the headlamp while integrated, seems like an afterthought based on mounting and lack of intensity. Unfortunately, even with the Bosch mid-drive, the bike is terribly underpowered, lacking torque to easily assist on grades. I don’t think I would purchase this bike if I had the chance to reconsider.

The favorite bike in my quiver. I’ve purchased 2 Gazelle e-bikes. The first was for my wife - an Ultimate C380 HMB. Unfortunately, because of multiple spine & joint problems she is uncomfortable riding any bike. However, I liked it so much I sold it (too small for me) and bought an Ultimate C380+. I live and ride on gravel roads so I added a suspension seatpost and a different saddle. I love this bike, it’s becoming my favorite ride (I have several nice bikes). They are not inexpensive but they are very high quality. The frame is beautiful with a scratch resistant finish. The tires are durable, puncture resistant Schwalbes. The Gates belt drive is a worry and grease free delight. Other than air in the tires and rare disc brake adjustment there is virtually no maintenance. This is not a racing bike but it’s a utilitarian, super comfortable and just plain fun bike to ride.

Gazelle Bikes; Only the Best I research everything before I buy. I spent about a year researching electric bikes. The Gazelle brand came out on top of all the other brands in my opinion. From the fit & finish, appearance, functionality, options, ruggedness, longevity of ownership, customer service and serviceability. If you want a ebike that is going to last you for the long haul, this is it. No need to look any further.

Break Issue and lack of bottle holder pins/screws I received my bike approx. 10 days ago. I rode my bike about three times and heard a strange noise with my bike's break. For safety reason, I took it to my bike shop and learned that it wasn't installed correctly. It is unfortunate that I experienced such a simple issue so quickly. That's one of the issue. As for on the bike, I feel that missing a water bottle holding screws as a standard offering is unacceptable. From the pictures online, the C380 HMB had water bottle holder screws, while the actual bike is missing them. I am very disappointed that a bike doesn't have water bottle holder screws as a standard feature.

Julian Cole at Brantford Cyclepath Julian Cole at Brantford Cyclepath, our dealer, was very knowledgeable, took the time to explain the bike to us and made the experience of buying our bikes a pleasure.