Company was responsive when I called Company was responsive when I called. Spoke to a live person almost immediately on two occasions. Very informative about watch and troubleshooting it.

JrTrack 3 kid's smart watch The Jr. Track 3 has been helpful. I would give it 5 stars, except the calling doesn't always work in Colorado Springs, and I don't mean in the mountains. In the neighborhood, the calls don't work all the time. Texting and tracking always work.

I love this watch for my 5yo I love this watch for my 5yo. He is able to text my husband and me with voice audio as he’s still learning to spell and he loves to send us selfies. He also likes to call us just to hear our voices when we are temporarily separated.

Recommend! Cosmo watches have been great for our family! The GPS doesn't always give accurate locations, but the watches are substantially more affordable than other brands. The calling and texting work very well, and we like that the kids can only make and receive calls from numbers we approve. We like that there isn't Internet access to rot their brains. :) Whenever we had trouble with connection, Cosmo was able to help us over the phone with one call.

It works, but is far from top of the line Overall the product is decent and works for the kiddos to get in contact with us but there are certainly a few flaws with it. The location does not always update and you have to keep refreshing to see if you can force the proper location. If this is an important detail for you, this probably isn’t the best product to go with. The battery life is also terrible.The kids have to charge it every night and by the time they get home from school it’s usually completely dead about an 8-9 hour time span of very limited use, since they are at school and I have it set so they cannot use the watch during school hours. We bought the watches for Christmas, so have only been using them for about 4 months. Another detail I don’t care for is that now that you can text through the regular message app and do not have to go to the cosmo app, they don’t link together. What I mean by that is messages sent when inside the cosmo app, will not show in my regular phone message app and vice versa. Not a huge deal but is a slight inconvenience.