My light broken after 5 month of use… My light broken after 5 month of use (X3 OWL). I communicate Wuben team and they helped to me really quickly. I have sended video of problem and Wuben team just shipped a replacement. Quick and professional communication. Replasment received really quickly. About 7 days. I like my OWL X3. Great flashlight. Why broken I don't know, but Wuben team are professionals and ready to help.

WUBEN X2 WUBEN X2, I like this flashlight because it has a simple shape, is small and light, very comfortable in my pocket. The three Osram P9 emitters are very impressive, the light produced is very bright, even though it is flood type, the light throws quite far. The unique body and USB C of this flashlight add a unique and futuristic impression. The simple UI and instant strobe really helped me in using it. I have tried dropping it to a height of 1m and tried washing it with water, and the flashlight still turns on normally. Spectacular.

Great customer service, just slow delivery times My light didn't work, about every day or every other day we had correspondence and I had to provide video evidence for their troubleshooting methods, and then they just shipped a replacement. Hassle-free. It's just that the replacement shipping seems to be of lower priority so it took quite a while to come in. Anywhere from 15-30 days. I got mine in about 20.

Wonderful customer experience I purchased the Wuben x3 white and I can't say enough how much I love this flash light. A couple of days after purchasing, I thought the charger had broke, but after talking with Zheng Runyu I came to the conclusion it was my own personal charging cable not the product. Just wanted to say Zheng Runyu was extremely helpful and made my experience very simple he has won me over as a forever customer! Thank you again!

Stand behind their products !!! Very helpful, prompt and professional service! A company who truly stands behind their excellent products and a customer service department(Ava) that is second to none. Every company should stand behind their products as Wuben does! If you have an issue with their product line, they will be more than happy to resolve it. Thank you Wuben !!!