Josh Brace
GBI made my order through Kristyna… I made my order through Kristyna Garcia. She is always helpful and super quick to respond. She’s definitely a valuable member of your team. She always answers any questions I have and is great to work with. I have not received my products yet, but they are always top-notch. Some of the best safety lights in the business in my opinion.
Brian
GBOrdered 1 product, got a different one delivered. Ordered & paid for 4x fusion amber 6-led light heads online at feniex.com, instead got shipped 4x amber T-3’s. I’m running a business so I don’t have time to play customer service email/phone tag & mess with shipping so I just went out and bought all whelen lights at a local distributor/installer instead. I guess i’ll put my new unwanted t-3’s (that I overpaid for) on my atv/ flatbed trailer or something one day since they are now just sitting on the shelf in my shed.
W.
GBVery unimpressive This is the first time I used this company, not impressed!! Customer service is sub-par. As a new customer who spent a significant amount of money and was not satisfied to say the least and got the run around on multiple occasions!
Rich
GBYour website makes purchase difficult. We first tried your products last year. We were pleased with the product and decided to buy more this year. Purchasing your products online is frustrating. I spent an hour trying to buy two spotlights on Saturday 3/2/24. I was unable to put in a different shipping address than the billing address. I tried getting an answer from the chat bot. it was not answered. I was so aggravated that I was moving on to another manufacturer. I decided to try calling help line. If it wasn't for the customer support person going above and beyond to help me, I would have never used your company again. Her name is Desiree. We like your product, but to purchase your product on the website is a nightmare. It makes me reluctant to buy from you again.
Steve
GBI appreciated the company stepping in… I appreciated the company stepping in to make sure I had the items I need and to answer any questions. We are only at the order phase so time will tell how the overall experience goes. So far so good! p.s. thanks for the discount...