Valued Norton Customer
GBBetter way of cleaning artificial turf! We needed some help cleaning our artificial turf from leaves and small seed pods and purchased the Turfmatic 380 Artificial Grass Sweeper 2 in 1-1800w. It is working great! It's a bit loud, but does the job. It not only saves us cleanup time, but does a better job than our hand rake and blower. We do recommend it for sweeping and raking up the leaves. BTW this is not a vacuum, it's a stiff plastic rotating brush.
Will
GBI discovered their products via my wife… I discovered their products via my wife browsing. I looked and for sure I needed some. They were upfront about an out of stock item and advised me of the expected restocking of that item. Just like clockwork, the restocked and sent me my completed order. The process was quick and complete. I really appreciate their candor and their actions. Great experience.
Paul C
GBRead the manual! Makes the turf look new again! It’s not a commercial use product so don’t treat it like one. If it’s really hot outside and you set the brush too low you are going to abuse the motor. I had mine on setting 2 and it was working too hard. Set it to level 1 and it worked great. When the brushes start to wear down then you should be able to lower the setting. Don’t treat it like a vacuum cleaner and lower the brush down to the bottom. Take your time and go over the turf a few times at first. You will notice that more debris will start coming up off the bottom when the turf isn’t flattened. It’s a good product out of the box!
KevinW
GBGreat product which I have already used… great product which I have already used twice on my artificial turf...! My only suggestion for improvement would be to have clearer photographs in the assembly instructions for attaching the hand and side rails. I would highly recommend this product to others..!.
Kim Erickson
GBCustomer service line and addresses seem to be just a facade And how do I determine if the product is faulty? How does turfmatic know what my problem is if they aren’t responding to my communication efforts? Literally, this is the first and ONLY conversation I’m having with turfmatic and it’s in this strange forum. Why won’t anyone return to my emails? They’ve decided I don’t deserve/qualify for a return silently and just ignore my MULTIPLE attempts to make contact? Thank you for responding! I really would like to speak with someone about a return. I understand you guys need an RMA but not only can I not find it but where do I send it?? The places I’ve contact don’t respond. This is the first response I’ve gotten from this company and it didn’t give me any information on how to complete this return. Please provide me with a contact address to someone who will respond?? Since my item arrived, I’ve been trying to reach someone at turfmatic. I tried all the email addresses listed either in my order emails and any address listed (anywhere) on their site. All of them are a dead end. Either they get returned to me or no one responds. There’s a phone number on the website but when I dial it’s just an empty line. No ringing, no one answers, not even a recorded message. Another dead end. There’s a representative listed on the contact page who’s located in a totally different state but after multiple dead ends, I emailed him directly. While he responded, it went no where. He said I need to find my RMA number and contact customer service and then has since ghosted me. I’ve gone to their socials, there’s nothing there to provide a lead to contact info. I’m out of options. Their warranty is another facade if there’s no one to answer emails or calls when you have a problem. So with that, I strongly don’t recommend purchasing expensive items from this company!!