Great playmat with nice art The playmat I bought is great. I really like the fidelity between what you see on the website and the actual print. My single grip is there's no storage included.

Top Quality Product and Service Excellent quality and customer service. Both custom mats as well as proprietary prints are beautifully colored, material is of the highest quality. Many options for customizations and overall 5 star experience.

You customer service is good You customer service is good, the only issue of I had any and what could help improve the customer experience would be to have a more customizable at experience. I see the that you have the ability to add gamer spaces on the mat with only one option if style. If there were more options and the spaces were customizable it would be more tempting to select that option. Also better more detailed instructions about color space and size of picture for the mat would also be more helpful. These suggestions may be coming from a place of ignorance but perhaps these details if already in place they are not apparent.

Mat is great, zone needs preview and work. Mat is good quality and the resolution of the picture is good. The lack of a preview for zone options should of been my first clue to not order. This is my first MTG mat and I wanted the land and creature zones in addition to the graveyard, deck, and commander, zone. Instead there is just life counters on one side and three empty card spots on the other which are also not labeled. All other mats I have seen with zones have everything labeled so I just assumed this would look like that since there was no preview shown.

Order was lost in production Order was lost in production, causing it to take 1.5 months to print and ship. Customer support didn’t get their first response email right, but on the plus side they gave priority printing and a shipping upgrade in their second response email after 1.5 months of waiting.