My order did not arrive in time My order did not arrive in time. When I contacted Foam Party Hats by email to cancel the order, I received a response within an hour or two letting me know that they refunded my credit card and could keep the order when it arrived. It arrived a few days after the event, and I loved them! I will definitely use this company in the future!

I was very impressed the company and… I was very impressed the company’s selection and communication. One hat was fabulous and one was way to large. Manuel (owner) encouraged us to return the large hat immediately. However the cost of returning the hat was close to the cost of the hat. This it’s still here. One thing they could do better is to have free shipping returns.

Still waiting on a response Still waiting on a response from my email. Ordered a hat for my daughters 21st birthday on 3/5 and stated that it was to be delivered by 3/28. It did not arrive until 4/1 Completely missed my daughters 21st birthday!! Why ask when it is needed if you don’t fulfill the order in time. No response as of day 4/5/23.

ARRIVED QUICK & PERFECT My order was shipped fast and arrived in perfect condition! The craftsmanship is so creative and special. I am glad I found them- we are big on Halloween so, I know we'll be using this company again! synthetic wigs are out Fun foam wigs are IN

Disappointed & No Integrity I just have to say I am super disappointed in the customer service and failure to deliver on the owners word. I reached out way in advance for a custom order that I was told they could do. Then I follow the owners direction on when to place the order and a week before I need the order, owner tells me sorry can’t take custom orders we are too busy. I was excited to help a small business and was treated like I didn’t matter and with no integrity. I was even willing to and agreed to a $250 fee for a custom order. I guess I learned a valuable lesson. Trust and respect don’t matter these days with Foam Party Hats company.