I would have liked the payment option… I would have liked the payment option but after selecting the option the site dropped it and I got the single payment instead. Didn't disturb my fiance's but the payment would have been a little easier. Shipping was okay, the package did arrive 3 days early. Haven't had a chance to use it as yet, steaks on social security are few and between, but we will and I'm sure it will work just fine. Thank you, James P Oney

If I could give 0 stars I would If I could give 0 stars I would. I bought Luna Adjustable Temperature Electric Kettle and it stopped reading temperature after just 2 weeks of regular use! Now it won't even turn on. I have a glorified water pitcher now instead of a tea kettle. It's been impossible to get a hold of customer service. I've sent several emails and left voice messages. No one is getting back to me about a replacement or a refund. Horrible product and horrible company!

Lives up to the expectations of tea drinkers I am pleased to report back that it met my high expectations as a tea drinker! I have another (traditional) samovar which turned out to be nothing more than a decorative object, but Saki is real! I make at least one full pot of tea every day. Saki samovar not only lives up to that standard, but also makes it more enjoyable! It's a great convenience to have the constant hot water without keeping the stove on, or lifting any heavy pots. (yay, the faucet is super fun!)

The Turkish coffee machine works but if… The Turkish coffee machine works but if you like crema on top then it's not great. Saki's communications and logistics are very bad. It took them 10 days to deliver the package that they charged me extra for a second day delivery for and I had to reach out multiple times to get untrue answers and was given tge runaround. So if you're in a hurry beware, when the machines did finally arrive I had to contact paypal to request a refund for the extra charge Saki charged for a rush delivery but delivered more than a week late. It took Saki another two weeks to issue a refund for the extra charge. The time and effort I spent on getting the machines was worth more than the value of the machines.

Leaking defected item I got the item. Was looking forward to use it and replacing the one that I have for 4 years made in Germany. I open the box on Saturday and once I filled it up with water I noticed that it’s leaking water. I will be contacting your customer service tomorrow to arrange for the return and full refund. My other one from Germany took four years of daily use until just now that started to leak. This is a new item and it’s leaking!!!!