Great Food, Bad Packing/Delivery New customer starting February 2024. I reside in the NYC/CT metro area. I ordered lunches, snacks, and dinners for M-Thursday. I was impressed with the quality and taste of offerings. In the six weeks that I was a member before cancelling, I only received two deliveries that were correct. The others had item(s) missing, some total no shows. The customer service was good at responding back with apologies and refunds on missing items and some delivery charges. They would deliver to my area on Sundays in the 6p-10p range and most would arrive on the later end. The convenience they offer became an annoyance on Sundays to take the time to itemize everything and relay back to customer service with their errors, I’ve just cancelled my service. It’s a shame because I loved the food but the company has a long way to go before they can offer an overall excellent service and customer experience. My advice, spend more money and time on hiring competent packing, shipping and delivery/logistics staff. Have bags checked, double and triple checked before leaving kitchen facility.

Good food, packaging needs to improve The food is good quality and tasty, however I can't deal with the amount of single-use plastic they send twice a week. I've considered cancelling because our recycling is always overflowing with Thistle plastic. Also, we have never had a driver successfully pick up our old cooler bag. Overall, packaging needs to improve to include resuable options that actually get picked up and less plastic.

Delicious meals that make going plant based easy. I have just gone through my first full day of meals: breakfast, lunch, dinner, and snack. Each af the meals was super tasty. I made a switch from eating meat, to a plant based way of eating and quite frankly after three days of cooking for myself I was relieved to find such a great PREPARED meal plan. I would never be able to achieve this level of variety on my own and am excited on how this will positively affect my gut biome. I also am glad that I am no longer contributing to the damage that mass animal farming is doing to our environment. I have seen comments about the expense. If you consider time saved and quality and variety of the ingredients, I think it is a pretty good deal. I may at some point start making breakfast, but for now, Thistle is making the transition from eating out a lot and eating meat to a completely plant based meal plan totally seamless and worry free.

Thistle has been the perfect solution… Thistle has been the perfect solution for me. I was trying to eat the 30+ plants/week to make my microbiome happy. My grocery bills were high, I threw out a lot of food, and I was about to give up. Then came along Thistle. I spend less on Thistle than I did on groceries. The food is not only nutritious, it's delicious. I tried a couple other services -- and they literally sent me ultra-processed ingredients -- what I was trying to get away from! I'm very grateful for Thistle!

Good food! Not good packaging. We enjoy the food a lot! It is certainly healthier eating than we’ve had before, and it’s made vegan cuisine an easier transition for us. However, I’d like to reiterate what was said below re: packaging. While I understand these things take time, Thistle has been promising reusable or compostable packaging for years with nothing yet. We were hopeful the “big announcement” this month had to do with new packaging, but were disappointed when it was only a branding shift (what are they doing with the old “reusable” delivery bags, btw? Trash?). Our town won’t accept the packaging for recycling (only the salad jars), so this is a lot to throw away. We’ve made a commitment this year to lessen our imprint, and unless the packaging changes soon, we will be phasing out our use of this service.