Mayumi32083
GBDelicious & nutritious I am a longtime customer. I love the convenience of Thistle, but even more the consistently delicious ready-to-eat vegan meals & juices!! Deliveries are customizable with plenty of meal/snack/juice options & delivery dates. I'm a very happy customer. Thank you!!
R R
GBOrdered it 3 times the only order that… Ordered it 3 times the only order that showed up was the first one. No delivery two times, waste of time and angst. Customer service replied 2 days later and offered a refund and assured that the future order would be delivered no delivery again. Who runs a business like this absolute rubbish. Order at your own peril.
Vanessa Hill
GBGood food, packaging needs to improve The food is good quality and tasty, however I can't deal with the amount of single-use plastic they send twice a week. I've considered cancelling because our recycling is always overflowing with Thistle plastic. Also, we have never had a driver successfully pick up our old cooler bag. Overall, packaging needs to improve to include resuable options that actually get picked up and less plastic.
Kristen Beechner
GBLove this food so much Love, love, love this food. It’s super expensive, but we stretch it out. I love that we have virtually no wasted food at the end of the week like we’d normally have with traditional grocery shopping. I have had issues with delivery, like items being in their sides so the dressings pop open, but customer service credited me immediately for the damaged items and flagged the account for extra care.
TL
GBGreat Food, Bad Packing/Delivery New customer starting February 2024. I reside in the NYC/CT metro area. I ordered lunches, snacks, and dinners for M-Thursday. I was impressed with the quality and taste of offerings. In the six weeks that I was a member before cancelling, I only received two deliveries that were correct. The others had item(s) missing, some total no shows. The customer service was good at responding back with apologies and refunds on missing items and some delivery charges. They would deliver to my area on Sundays in the 6p-10p range and most would arrive on the later end. The convenience they offer became an annoyance on Sundays to take the time to itemize everything and relay back to customer service with their errors, I’ve just cancelled my service. It’s a shame because I loved the food but the company has a long way to go before they can offer an overall excellent service and customer experience. My advice, spend more money and time on hiring competent packing, shipping and delivery/logistics staff. Have bags checked, double and triple checked before leaving kitchen facility.