Great communication I have messaged the support team several times. with questions and clarification on cost of Rx and shipping. I got a complete explanation on dosing and self injections, as well as a recorded message from Dr. Shin. I like that it is recorded so that I can go back and listen again in case I forgot anything. They answer quickly and thoroughly. After starting the treatment I have messaged the medical team a couple of times about side effects.

I’m very grateful for all your help I’m very grateful for all your help! You guys have been amazing, by answering all my questions and replying back to me quickly, thank you for working with me in getting my prescription.

Give them a chance! I will admit, I was pretty skeptical of this virtual, online heath care. And receiving medications from some unknown place. I even tried to cancel my membership immediately after I joined. After fast responses to my emails and concerns, I canceled my cancellation! All my questions were answered and the helpline staff have been great and have made me feel very comfortable. If it were not for these guys, I would have never stayed. I am one month in on this journey and everything has been great. Thank You!

Resolution of problems They were able to work with me to figure out why the prior authorization didn’t go through, and then we solved the problem. Just a little more info & then it was fine. They are patient, and willing to listen.

Response time is amazing Response time is amazing! I'm just getting started and feeling a little anxious, but I'm able to have my questions answered affectively, so I feel comfortable being here!