I am trying to get a answer for the… I am trying to get a answer for the problem I have. I live in Wisconsin and it gets pretty cold in the winter. I had my scooter stored in the garage and came out one day to hear a rapid clicking sound. It was coming from my scooter. I turned off the blue switch under the seat and the clicking stopped. But now when it is warm again I flipped the blue switch and put the key in and no power. When I plug the charger in everything works and shows full battery and when I unplug it it's dead again. Can someone please give me some advice on what the problem could be. I only have 15 miles on the scooter.

It took almost a month for my bike to… It took almost a month for my bike to arrive. It was almost dark when the shipper arrived. I didn’t try to unpack it until the next morning. When I removed the cardboard box I noticed some shipping damage on the metal package frame . After I removed the frame I found that my front tire was cut and unserviceable. I notified Zoom and they said they would send me a new tire. Three more weeks went by before the tire arrived. I rode it several miles and I really like it but somehow I managed to loose the keys. I called Zoom and they said that they would send me a new ignition switch. That was four weeks ago and I have not got any info on when I will receive it.

ZOOM Electric Scooters ZOOM Electric Scooters out of California…NEVER SENT NOR OFFERED TO GIVE ME “(6) FREE BATTERY REPLACEMENTS: As Replied from Zoom Electric Scooters & Mopeds, Jun 22, 2022 “We sent the customer free battery replacements, even though they were out of the one year warranty as courtesy. And we actually talked to customer on the phone many times as proven on our phone records, so the comments are highly untrue. Thanks.” I am only stated the TRUTH THAT ZOOMSCOOTERS DID NOT GIVE ME NOT ONE FREE BATTERY. I paid $417.95 on May 18, 2023 for Order#1175 to ZOOMSCOOTERS for (6) Replacement Batteries that ZOOMSCOOTERS ordered from Mighty Max Battery, Edison, NJ. I am only stating the TRUTH THAT I CALLED, EMAILED & CHAT TEXTED WITH ZOOMSCOOTERS on numerous occasions REQUESTING help for a certified mechanic shop I can take this ZOOMSCOOTERS to to have these (6) Batteries Replaced properly. I stated to ZOOMSCOOTERS that if their Customer Service was better customers wouldn’t get so frustrated with them. I purchased the ZOOMSCOOTERS Trike (3 wheels) in 2020 during the Covid-19 Pandemic for a little isolated me time. But, I have since given away. I have NO PROBLEM removing this posted review from TRUSTPILOT about ZOOMSCOOTERS. If you want something simple, fun and NO GAS. It’s a pretty fun thing to have.

Utter incompetence and downright fraud. I ordered a ZOOM electric scooter 16 June 2022, and a cover, rear storage box and helmet on 23 June 2022. Since no order updates were sent, I requested status updates numerous times over several months. I finally received a reply to my inquiries (I ordered a yellow scooter and received a white one), which was basically that somewhere in their website it specifies that the color choice is not guaranteed due to high volume. Customer Service replied that they could ask the manager to credit me $100.00, which has not happened. Before that, I had requested shipping information due to the length of time the orders were taking and was promised a $100.00 credit. This has not appeared either. Over the last several months I've received no updates or replies. The scooter itself is great, even if it was not the color I ordered; however, the lack of even the most basic customer service has soured the whole experience. Mine is not an isolated issue, as this company has an "F" rating with the Better Business Bureau.

BEWARE BEWARE. I ordered a Zoom e-scooter based upon the Trustpilot score of 4.0 shown on the website which is obviously WRONG. After 5 MONTHS of waiting and being told 4 times that the scooter was in route and would be delivered at the end of the month (March, April, May, June) I finally accepted a refund. They continued misrepresent their commitments. Therefore, I can only imagine how unreliable their product warranty and service would be. At the request of Zoom I am providing additional background. After 2 months they offered to refund my money, but I believed their misrepresentation on delivery status. They then offered a $300 discount to take down my original complaint and recieve an end of month delivery. Because I needed/wanted the scooter i chose the delivery. For the subsequent months, they offered the same refund or end of month delivery. I chose delivery. Still NO SCOOTER. After 5 months of misleading information, chiding from my friends and family, and checking out Better Business Bureau - F RATING, I submitted to accepting the refund for the scooter I was never going to get from Zoom. If they misrepresent about purchase and delivery, what kind of warranty and support could I expect, if I ever received the scooter that apparently was never shipped.