BEWARE BEWARE. I ordered a Zoom e-scooter based upon the Trustpilot score of 4.0 shown on the website which is obviously WRONG. After 5 MONTHS of waiting and being told 4 times that the scooter was in route and would be delivered at the end of the month (March, April, May, June) I finally accepted a refund. They continued misrepresent their commitments. Therefore, I can only imagine how unreliable their product warranty and service would be. At the request of Zoom I am providing additional background. After 2 months they offered to refund my money, but I believed their misrepresentation on delivery status. They then offered a $300 discount to take down my original complaint and recieve an end of month delivery. Because I needed/wanted the scooter i chose the delivery. For the subsequent months, they offered the same refund or end of month delivery. I chose delivery. Still NO SCOOTER. After 5 months of misleading information, chiding from my friends and family, and checking out Better Business Bureau - F RATING, I submitted to accepting the refund for the scooter I was never going to get from Zoom. If they misrepresent about purchase and delivery, what kind of warranty and support could I expect, if I ever received the scooter that apparently was never shipped.

I’ve had a great experience with the… I’ve had a great experience with the Zoom electric scooter. It has a good amount of power and a range of around 50 miles. It’s comfortable to ride and has cool features like the remote key alarm that prevents the scooter from being pushed when armed. I definitely recommend this electric scooter, it is a good value.

Overall I like my Zoom scooter Overall I like my Zoom scooter, I use it to zip around the side streets and go to the store to save miles on my Chevy Bolt EV. It is fun to ride and I like it. I was supposed to get a free helmet with it, but never received it. So, it is not perfect, but not a bad little ride and uses no gas for getting around the back streets. I have only had to call for information once and that was when I first purchased they were very responsive and helpful.

Customer service Had the Scooter for going on one year. Have talked to , mostly via text, more times than I can remember. Many minor problems, Most of them fixed. Comes with no manual, but there are on line instructions which you should read. Very important to charge batteries correctly. Scooter is fun if you have issues keep after them you well get help. It just takes a while.

Best customer service ever! I got my scooter about a month ago and LOVE it. As a woman that is a senior, I was a wee bit scared, but now the neighbors call me the yellow flash!. When I needed some paperwork, customer service responded immediately. They have done this everytime I have a question. I would recommend this group 1000 fold! Excellent job, excellent customer service.