BEWARE BEWARE. I ordered a Zoom e-scooter based upon the Trustpilot score of 4.0 shown on the website which is obviously WRONG. After 5 MONTHS of waiting and being told 4 times that the scooter was in route and would be delivered at the end of the month (March, April, May, June) I finally accepted a refund. They continued misrepresent their commitments. Therefore, I can only imagine how unreliable their product warranty and service would be. At the request of Zoom I am providing additional background. After 2 months they offered to refund my money, but I believed their misrepresentation on delivery status. They then offered a $300 discount to take down my original complaint and recieve an end of month delivery. Because I needed/wanted the scooter i chose the delivery. For the subsequent months, they offered the same refund or end of month delivery. I chose delivery. Still NO SCOOTER. After 5 months of misleading information, chiding from my friends and family, and checking out Better Business Bureau - F RATING, I submitted to accepting the refund for the scooter I was never going to get from Zoom. If they misrepresent about purchase and delivery, what kind of warranty and support could I expect, if I ever received the scooter that apparently was never shipped.

This company is a joke. This company is a joke.. I originally ordered one oct 19 2021.. didnt arrive till dec 27th.. I asked for all the paperwork to be sent to me with the scooter . Scooter had blinker issues 2nd day I had it... They sent the replacement part but told me I had to pay the mechanic.. never shipped with charger had to wait 1 week .. never came with free scooter cover.. and it took them 4 months to send me all the paperwork .. I finally sold this scooter as it was a headache dealing with these guys from day 1... Stay away from these jerks they don't care about customers.

Great Customer Service, thanks Ken It took a little longer than promised, about 2 weeks late, but the sales manager Ken responded to my texts and actually personally delivered my scooter to my home He took the time to make sure I was comfortable with the scooter and hung around for a half hour while I test drove it. That is top notch customer service! Thanks, Ken!! Now wherever I drive my scooter everyone says the same thing, “I want one!”

Great electric scooter! I bought the Zoom electric scooter for my son in college and he loves it! He is able to get from his apartment to school and everywhere else he needs to go around town. This is a great affordable option compared to getting him a car, since my son doesn't need to ride anywhere that is more than the range of the scooter (which is about 50 miles). I browsed a number of electric scooters and my son thought this one looked the coolest and we thought it was a good value compared to other scooters with similar power. Definitely recommend this electric scooter.

I am trying to get a answer for the… I am trying to get a answer for the problem I have. I live in Wisconsin and it gets pretty cold in the winter. I had my scooter stored in the garage and came out one day to hear a rapid clicking sound. It was coming from my scooter. I turned off the blue switch under the seat and the clicking stopped. But now when it is warm again I flipped the blue switch and put the key in and no power. When I plug the charger in everything works and shows full battery and when I unplug it it's dead again. Can someone please give me some advice on what the problem could be. I only have 15 miles on the scooter.