Up Date 6/3/23 I would like to give an update a resent review that I wrote about Zoom Scooters. Zoom Scooters did contact me and refunded my $423.00 for the batteries that I ordered on 12/15/22. I feel the workmanship put into the scooters they manufacture is top notch. In true defense to Zoom Scooters, I think their suppliers are probably passing on delivery schedules that they may not be able to keep. Lastly, a breakdown in communication can cause negativity with customers. People like to be kept in the loop.

Great electric scooter! I bought the Zoom electric scooter for my son in college and he loves it! He is able to get from his apartment to school and everywhere else he needs to go around town. This is a great affordable option compared to getting him a car, since my son doesn't need to ride anywhere that is more than the range of the scooter (which is about 50 miles). I browsed a number of electric scooters and my son thought this one looked the coolest and we thought it was a good value compared to other scooters with similar power. Definitely recommend this electric scooter.

Best customer service ever! I got my scooter about a month ago and LOVE it. As a woman that is a senior, I was a wee bit scared, but now the neighbors call me the yellow flash!. When I needed some paperwork, customer service responded immediately. They have done this everytime I have a question. I would recommend this group 1000 fold! Excellent job, excellent customer service.

Great Customer Service, thanks Ken It took a little longer than promised, about 2 weeks late, but the sales manager Ken responded to my texts and actually personally delivered my scooter to my home He took the time to make sure I was comfortable with the scooter and hung around for a half hour while I test drove it. That is top notch customer service! Thanks, Ken!! Now wherever I drive my scooter everyone says the same thing, “I want one!”

New update! This is an update from my review in January. ZOOM did get us the batteries, it did take longer than expected but ZOOM made it happen after my review here. We had trouble installing the new batteries. It is not easy but customer service stayed with us & guided us. Finally got to ride it & realized the speed would not accelerate past 16mph before changing batteries I got it up to 25mph. Again contacted customer service & he helped us right away. Primarily thru email & text. But we got the job done & back riding again. So I changed my review from 3 to 4 stars for the extra support recently. This is such a fun scooter to ride & so quiet! Thanks for ZOOM’s support!