Had ordered a total of 5 pairs of… Had ordered a total of 5 pairs of shocks, and delivery came all wet-shocks with terrible packaging for the product. Asked for a new pair of socks and returned the one received earlier, now after a month today, still waiting for my socks to arrive. UK customer service is terrible I believe.. They keep on 'getting in touch with their team' for weeks.. Why do you exit if can not deliver and answer the consumers?

Will be a customer for life! I love these guys. I initially bought several socks from them and after about a month, realized that they didn't live up to expectations and I didn't really like them. I contacted them as they have a very generous support policy and they agreed to refund my order. They asked a few questions about what I didn't like, but it was obvious for how they talked that it was because they wanted to make a better product, not because they wanted to weasel their way out of supporting it. Well, from that conversation, they recommended a few different pairs which they sent me for free. Those ended up being amazing and I ordered a ton more. I love these guys and between their socks and their customer service, they have a customer for life!

Without a doubt the best socks I've… Without a doubt the best socks I've purchased. I picked up my first few pair in Bennington, Vermont from an old line gentleman's store in the main street. I wear these things hard as I'm on my feet all day 6 days a week. They've held up beautifully. I've purchased 7 year guaranteed socks from Duluth and worked through them in less than 2 years. I doubt any item like this will last a lifetime but these sure are worth the money in my opinion.

It take forever to ship orders out and… It take forever to ship orders out and the customer service does not answer inquiries.

Simply the best Best socks ever. Comfortable, warm, stylish. They last years, even when put through the wringer (thru-hiking, running, etc). And the company honors their lifetime warranty when they do eventually wear out. About 7 years ago I sent in 2 pairs of holey socks and received new ones that are still going strong!