customer
GBSimply the best Best socks ever. Comfortable, warm, stylish. They last years, even when put through the wringer (thru-hiking, running, etc). And the company honors their lifetime warranty when they do eventually wear out. About 7 years ago I sent in 2 pairs of holey socks and received new ones that are still going strong!
Sarah Venning
GBNot set up for proper Uk trading Wonderful socks, but I got charged £114 by FedEx for customs charges and Darn Tough were unable to resolve this. I bought the 4 pairs of socks from the UK website, paying UK delivery charges, as a Christmas present. In late Jan I then got issued with a charge for unpaid customs charges by Fedex. Despite having tried multiple times and ways to get this repealed since then (and to do Darn Tough uk justice, they attempted to help), it was impossible, so I have ended up paying £114 to FedEx’s debt recovery agency as they would not respond to my emails themselves. While this may be have been partly a FedEx issue, Darn Tough were not set up properly to prevent this issue. I recommend avoiding buying the socks directly from the website and find a UK retailer. The quality of the socks themselves is terrific.
I beat leukemia
GBThese socks don’t wick! I bought two pairs of Men's Boot Heavyweight Hunting Socks. They were comfortable but the socks do not wick moisture as advertised thus feet get damp and cold. I gave them 2 Stars for socks but 5 Stars for Customer service, delivery and return.
GV
GBFirst of all the socks are great First of all the socks are great! You get the quality you pay for! While most companies won't live up to their grand guarantee claims, Darn Tough are leading the way! When a pair of socks started to develop small holes after three years I filled out the online form, to be honest I was really expecting them to be "Unconditionally Guaranteed for Life". However their customer service made contact very quickly, and with some simple instructions to follow the socks were then replaced. I was very impressed that they stand by their products to this level and honor their warranty, so I also bought another pair. Very happy customer indeed! :)
Govind Soni
GBHad ordered a total of 5 pairs of… Had ordered a total of 5 pairs of shocks, and delivery came all wet-shocks with terrible packaging for the product. Asked for a new pair of socks and returned the one received earlier, now after a month today, still waiting for my socks to arrive. UK customer service is terrible I believe.. They keep on 'getting in touch with their team' for weeks.. Why do you exit if can not deliver and answer the consumers?