Art dept.did not follow the artwork we… Art dept.did not follow the artwork we sent. Thus multiple proofs which delayed the order.Plus handling charges were much too high. Christine

Have always enjoyed working with… Have always enjoyed working with Identity Group for interior signage during our new hotel openings. The process is simple and easy to follow. Product quality in excellent.

To not receive samples in this… To not receive samples in this business, even when new orders or orders with changes are involved, is an enormous inconvenience and embarrassment.

Don’t care attitude I have been in business for 20 years and this was one of my worst experiences, choosing IDENTITY,I have filed complain to Marriott too. Baye and Kerri was very good while taking our business, but while it came to perform we had missing sign,we called for missing sign but they treated us as new customer took over 60 days to get the sign, normally working with HOTEL SIGNS we had much better experience, we were trying to support IDENTITY as local vendor, but this was my biggest mistake ever.

We had not purchased from IG for a year… We had not purchased from IG for a year or so. We had a customer that we had to use IG to match the signage. It was a wonderful experience. The minimum had be reduced, new customer service was very nice and the shipping time was very fast. It was a nice surprise!