Bolts/Nuts not compatible, company won't answer to fix this. First off, they did ship the order within 24-48 hours like they claim. It was well packaged and the plates/brackets came individually wrapped and protected. They did send out the correct number of bolts/tnuts. The only problem - the bolts and tnuts that were ordered as a set were not compatible. They had different thread pitches and would not work together. It has now been over a week of me trying to get ahold of them to fix it and they won't answer any of my emails or phone calls.

TNutz states on their website that… TNutz states on their website that orders take 5 to 7 days to process, and that is admirable that they state it up front, but I still don't like the fact that they charge your credit card up front then decide when they will process your order. 5 to 7 days is slower than virtually any other retailer providing the same materials and services.

What's not to like? Reading other reviews prompted this, as well as my own tremendous experience. First of all, their return policy is clearly stated, that because orders are custom to the inch, there basically are no returns, so check yourself before you order, it's that simple. In my case I was careful to order just what I needed, but the total price was so good that I decided I'd like to add something a day later. I emailed customer service on Saturday night, expecting no answer til the following Monday, but I got an answer a few hours later telling me that since I hadn't set up an account with saved billing info., they couldn't add to the previous order (they don't take credit card info over the phone, they have a secure service contractor for that). No biggie. I went back to their site, set up the account, saved the charge info and emailed them back what I had done and what I wished to add. Three days later I received a perfectly wrapped and protected package, and in spite of UPS's typical attempts to destroy, everything was intact and unharmed. The order had obviously been packed by someone who'd done it before and actually cared about doing a good (albeit minimalist) job. Nothing rattling around or poking out, and the parts that I ordered were about 50 lbs., so had it been Amazon, I'm certain it would have ended differently, as in with holes in the boxing and parts everywhere (been there done that). In my previous life I used McMaster quite a bit for trade show exhibit builds, and they were good, but you paid for it. These guys were reasonably priced, prompt, and they accommodated a less than organized request to help me avoid paying for additional shipping. I call that a solid win, and I'm preparing another larger order as I'm typing this. I would add that their website made it pretty simple to figure out exactly what I needed, which is no mean thing since ordering specialty machined anything can be pretty dicey. This was just one rather small order, but so far I'm quite pleased. As for the canceling of custom cut orders, I can only surmise that expecting to be able to return such a thing is the result of someone having never been told no as a child. That or they're just business dumb. Go order a wedding cake and then try to cancel and see what ya get. My bias: I have no affiliation with this company at all, and I've received nothing in consideration for this review, I'm just older and have very little patience with children.

Absolute garbage company with even more… Absolute garbage company with even more garbage customer service. Placed 2 orders. 1 was delivered the second was 'returned to the service center.' Called customer service and was asked "what do you want me to do about it? Drive it down to you?" He told me to call USPS and deal with it myself...We operate a high volume e commerce business and after processing 1000s of orders not once have we made a customer deal with a carrier for failure to deliver a package. These losers deserve to go out of business.

My son recently ordered from Tnutz.com… My son recently ordered from Tnutz.com and paid more for shipping than for the product. When I reached out to Tnutz.com about their shipping all I received was a sassy and condescending remark from Robert who didn't even have the mar$%#s to give me his last name. I'll use wood before I order from these !@#$%oaches again.