Processing time is 4x longer than… Processing time is 4x longer than stated on their website (took 19 days to ship my order). Of course they charged me the day I placed the order. Customer service is simply horrible. Once I FINALLY got my order it was was missing nearly 10% of the parts I ordered

Slow processing Slow processing Made a few orders with them. Just with those few orders, I've seen many issues. Processing time for very small orders have taken longer than the 7 days they promise. I've also had multiple times where they sent me the wrong hardware and had to source hardware somewhere else at an additional cost to me. So that I can get my project done and not have to wait for them to respond and ship replacements. When addressing issues they have proven to be unresponsive at times. I just placed an order and 8 days later I'm finally getting a delivery date. I'm literally waiting on one piece to finish a project. One piece of profile takes half a month to get to a customer in the same time zone. This seems ridiculous to me. Even during these times. I've order other materials from other ecommerce sites, some on the other side of the country. Those came within the same week.

Speedy delivery but horrible quality Speedy delivery but horrible quality. Recommend for using another company even if they charge $400 more Come on guys . Take an air hose and blow off the excess machined material. Other then that fasteners are similar and cheaper compare to the competitors.

Worst Customer Service EVER The pros: - I got exactly what I ordered - They processed the order in ZERO business days (Ordered Friday after 5pm, processed Monday before 8am) and I had it at my door within five days. Though this could be a con, since their customer service was never available during this time. The cons: - Their payment system charged my card twice, 12 seconds apart, created two identical orders, charged shipping twice, and processed the order before I ever had time to call customer service. - For context, I had a $26 order with $15 shipping. I'm sure most orders here are way larger than that. - I called on Monday, but they did not pick up the phone or return my call. I called on Tuesday, and went back and forth many times with Robert while being spoken at about how they had record sales, how the payment system doesn't make mistakes... instead of being listened to. - They refused to fully refund me, despite me being willing to ship the extra parts back to them. They sent a very rude email to me claiming that I am responsible for the duplicate charges. Thankfully common sense prevailed and I got a full refund, but Robert's customer service is the worst I have ever experienced with a company. All over a $26 order. So I imagine if their system mishandles your much more expensive order, they will be even worse to deal with.

Unfortunately it is a Chinese knockoff I typically try to buy American when possible. there is nothing on the website regarding origin of manufacturing and got a run around when I called. Never trust a site that doesn't put an address on the website.