Processing time is 4x longer than… Processing time is 4x longer than stated on their website (took 19 days to ship my order). Of course they charged me the day I placed the order. Customer service is simply horrible. Once I FINALLY got my order it was was missing nearly 10% of the parts I ordered

Absolute garbage company with even more… Absolute garbage company with even more garbage customer service. Placed 2 orders. 1 was delivered the second was 'returned to the service center.' Called customer service and was asked "what do you want me to do about it? Drive it down to you?" He told me to call USPS and deal with it myself...We operate a high volume e commerce business and after processing 1000s of orders not once have we made a customer deal with a carrier for failure to deliver a package. These losers deserve to go out of business.

Unfortunately it is a Chinese knockoff I typically try to buy American when possible. there is nothing on the website regarding origin of manufacturing and got a run around when I called. Never trust a site that doesn't put an address on the website.

Just don't I called Tnutz on the phone prior to placing an order. I'm glad I did. The person on the phone was dismissive, rude, and not knowledgeable. Following up with my own research, I found that Tnutz material is significantly weaker than other mainstream manufacturers as well. I promptly ordered from 80/20. My order arrived in 3 days, not the 2 weeks or more quoted my Tnutz. You really do get what you pay for.

Not honest about their turn around time… Not honest about their turn around time & terrible customer service. When I tried to get some help, I was given terrible attitude and was accused of "living under a rock". How these guys are still in business is beyond me. Avoid if at all possible !