Bolts/Nuts not compatible, company won't answer to fix this. First off, they did ship the order within 24-48 hours like they claim. It was well packaged and the plates/brackets came individually wrapped and protected. They did send out the correct number of bolts/tnuts. The only problem - the bolts and tnuts that were ordered as a set were not compatible. They had different thread pitches and would not work together. It has now been over a week of me trying to get ahold of them to fix it and they won't answer any of my emails or phone calls.

Horrible customer service lack of accountability I am never notified when something is out of stock or if an order is going to take longer than the advertised processing time. The customer service is extremely unwilling to be accountable for issues in the business and rude and unprofessional. Also, you cannot submit reviews on their website, which I believe is a federal issue and may even be illegal and misleading.

Canceled order never refunded More than a year ago, I placed an online order with Tnutz that, due to an unexpected emergency, I canceled by phone the same day. Although the person I talked to wasn't happy that I was canceling, he did cancel it. My payment was never refunded and the order was never shipped. Checking the order status on their website shows "Pending". I've left several messages and written to get this straightened out but they've ignored every attempt.

Speedy delivery but horrible quality Speedy delivery but horrible quality. Recommend for using another company even if they charge $400 more Come on guys . Take an air hose and blow off the excess machined material. Other then that fasteners are similar and cheaper compare to the competitors.

Not honest about their turn around time… Not honest about their turn around time & terrible customer service. When I tried to get some help, I was given terrible attitude and was accused of "living under a rock". How these guys are still in business is beyond me. Avoid if at all possible !