Worst Customer Service EVER The pros: - I got exactly what I ordered - They processed the order in ZERO business days (Ordered Friday after 5pm, processed Monday before 8am) and I had it at my door within five days. Though this could be a con, since their customer service was never available during this time. The cons: - Their payment system charged my card twice, 12 seconds apart, created two identical orders, charged shipping twice, and processed the order before I ever had time to call customer service. - For context, I had a $26 order with $15 shipping. I'm sure most orders here are way larger than that. - I called on Monday, but they did not pick up the phone or return my call. I called on Tuesday, and went back and forth many times with Robert while being spoken at about how they had record sales, how the payment system doesn't make mistakes... instead of being listened to. - They refused to fully refund me, despite me being willing to ship the extra parts back to them. They sent a very rude email to me claiming that I am responsible for the duplicate charges. Thankfully common sense prevailed and I got a full refund, but Robert's customer service is the worst I have ever experienced with a company. All over a $26 order. So I imagine if their system mishandles your much more expensive order, they will be even worse to deal with.

Processing time is 4x longer than… Processing time is 4x longer than stated on their website (took 19 days to ship my order). Of course they charged me the day I placed the order. Customer service is simply horrible. Once I FINALLY got my order it was was missing nearly 10% of the parts I ordered

Not honest about their turn around time… Not honest about their turn around time & terrible customer service. When I tried to get some help, I was given terrible attitude and was accused of "living under a rock". How these guys are still in business is beyond me. Avoid if at all possible !

Speedy delivery but horrible quality Speedy delivery but horrible quality. Recommend for using another company even if they charge $400 more Come on guys . Take an air hose and blow off the excess machined material. Other then that fasteners are similar and cheaper compare to the competitors.

Absolute garbage company with even more… Absolute garbage company with even more garbage customer service. Placed 2 orders. 1 was delivered the second was 'returned to the service center.' Called customer service and was asked "what do you want me to do about it? Drive it down to you?" He told me to call USPS and deal with it myself...We operate a high volume e commerce business and after processing 1000s of orders not once have we made a customer deal with a carrier for failure to deliver a package. These losers deserve to go out of business.