Bolts/Nuts not compatible, company won't answer to fix this. First off, they did ship the order within 24-48 hours like they claim. It was well packaged and the plates/brackets came individually wrapped and protected. They did send out the correct number of bolts/tnuts. The only problem - the bolts and tnuts that were ordered as a set were not compatible. They had different thread pitches and would not work together. It has now been over a week of me trying to get ahold of them to fix it and they won't answer any of my emails or phone calls.

Absolute garbage company with even more… Absolute garbage company with even more garbage customer service. Placed 2 orders. 1 was delivered the second was 'returned to the service center.' Called customer service and was asked "what do you want me to do about it? Drive it down to you?" He told me to call USPS and deal with it myself...We operate a high volume e commerce business and after processing 1000s of orders not once have we made a customer deal with a carrier for failure to deliver a package. These losers deserve to go out of business.

Not honest about their turn around time… Not honest about their turn around time & terrible customer service. When I tried to get some help, I was given terrible attitude and was accused of "living under a rock". How these guys are still in business is beyond me. Avoid if at all possible !

Slow processing Slow processing Made a few orders with them. Just with those few orders, I've seen many issues. Processing time for very small orders have taken longer than the 7 days they promise. I've also had multiple times where they sent me the wrong hardware and had to source hardware somewhere else at an additional cost to me. So that I can get my project done and not have to wait for them to respond and ship replacements. When addressing issues they have proven to be unresponsive at times. I just placed an order and 8 days later I'm finally getting a delivery date. I'm literally waiting on one piece to finish a project. One piece of profile takes half a month to get to a customer in the same time zone. This seems ridiculous to me. Even during these times. I've order other materials from other ecommerce sites, some on the other side of the country. Those came within the same week.

Unfortunately it is a Chinese knockoff I typically try to buy American when possible. there is nothing on the website regarding origin of manufacturing and got a run around when I called. Never trust a site that doesn't put an address on the website.