Worst Customer Service EVER The pros: - I got exactly what I ordered - They processed the order in ZERO business days (Ordered Friday after 5pm, processed Monday before 8am) and I had it at my door within five days. Though this could be a con, since their customer service was never available during this time. The cons: - Their payment system charged my card twice, 12 seconds apart, created two identical orders, charged shipping twice, and processed the order before I ever had time to call customer service. - For context, I had a $26 order with $15 shipping. I'm sure most orders here are way larger than that. - I called on Monday, but they did not pick up the phone or return my call. I called on Tuesday, and went back and forth many times with Robert while being spoken at about how they had record sales, how the payment system doesn't make mistakes... instead of being listened to. - They refused to fully refund me, despite me being willing to ship the extra parts back to them. They sent a very rude email to me claiming that I am responsible for the duplicate charges. Thankfully common sense prevailed and I got a full refund, but Robert's customer service is the worst I have ever experienced with a company. All over a $26 order. So I imagine if their system mishandles your much more expensive order, they will be even worse to deal with.

Speedy delivery but horrible quality Speedy delivery but horrible quality. Recommend for using another company even if they charge $400 more Come on guys . Take an air hose and blow off the excess machined material. Other then that fasteners are similar and cheaper compare to the competitors.

Processing time is 4x longer than… Processing time is 4x longer than stated on their website (took 19 days to ship my order). Of course they charged me the day I placed the order. Customer service is simply horrible. Once I FINALLY got my order it was was missing nearly 10% of the parts I ordered

My son recently ordered from Tnutz.com… My son recently ordered from Tnutz.com and paid more for shipping than for the product. When I reached out to Tnutz.com about their shipping all I received was a sassy and condescending remark from Robert who didn't even have the mar$%#s to give me his last name. I'll use wood before I order from these !@#$%oaches again.

Multiple orders, same satisfaction every time Ordered from them after a few recommendations from the Sprinter build Facebook groups. Turnaround time isn't the fastest but they clearly state this on their website and this isn't Amazon after all.. it's custom cut material in most cases. I've ordered on 4 or 5 separate occasions now in varying dollar amounts and I've had the same great experience every time. The shipping is predictable and the products are quality stuff. On my most recent order I had grabbed about $2,000 in extrusions and various hardware and then a subsequent order for some stuff that I forgot. I had asked if they could process the supplemental order with the first so I didn't have to wait a few days and delay my van build any longer. They processed them as requested without delay and got me ready to go. I will happily continue purchasing extrusions for any further builds from the company.