Horrible customer service lack of accountability I am never notified when something is out of stock or if an order is going to take longer than the advertised processing time. The customer service is extremely unwilling to be accountable for issues in the business and rude and unprofessional. Also, you cannot submit reviews on their website, which I believe is a federal issue and may even be illegal and misleading.

Worst Customer Service EVER The pros: - I got exactly what I ordered - They processed the order in ZERO business days (Ordered Friday after 5pm, processed Monday before 8am) and I had it at my door within five days. Though this could be a con, since their customer service was never available during this time. The cons: - Their payment system charged my card twice, 12 seconds apart, created two identical orders, charged shipping twice, and processed the order before I ever had time to call customer service. - For context, I had a $26 order with $15 shipping. I'm sure most orders here are way larger than that. - I called on Monday, but they did not pick up the phone or return my call. I called on Tuesday, and went back and forth many times with Robert while being spoken at about how they had record sales, how the payment system doesn't make mistakes... instead of being listened to. - They refused to fully refund me, despite me being willing to ship the extra parts back to them. They sent a very rude email to me claiming that I am responsible for the duplicate charges. Thankfully common sense prevailed and I got a full refund, but Robert's customer service is the worst I have ever experienced with a company. All over a $26 order. So I imagine if their system mishandles your much more expensive order, they will be even worse to deal with.

Absolute garbage company with even more… Absolute garbage company with even more garbage customer service. Placed 2 orders. 1 was delivered the second was 'returned to the service center.' Called customer service and was asked "what do you want me to do about it? Drive it down to you?" He told me to call USPS and deal with it myself...We operate a high volume e commerce business and after processing 1000s of orders not once have we made a customer deal with a carrier for failure to deliver a package. These losers deserve to go out of business.

Bolts/Nuts not compatible, company won't answer to fix this. First off, they did ship the order within 24-48 hours like they claim. It was well packaged and the plates/brackets came individually wrapped and protected. They did send out the correct number of bolts/tnuts. The only problem - the bolts and tnuts that were ordered as a set were not compatible. They had different thread pitches and would not work together. It has now been over a week of me trying to get ahold of them to fix it and they won't answer any of my emails or phone calls.

Canceled order never refunded More than a year ago, I placed an online order with Tnutz that, due to an unexpected emergency, I canceled by phone the same day. Although the person I talked to wasn't happy that I was canceling, he did cancel it. My payment was never refunded and the order was never shipped. Checking the order status on their website shows "Pending". I've left several messages and written to get this straightened out but they've ignored every attempt.