Slow processing Slow processing Made a few orders with them. Just with those few orders, I've seen many issues. Processing time for very small orders have taken longer than the 7 days they promise. I've also had multiple times where they sent me the wrong hardware and had to source hardware somewhere else at an additional cost to me. So that I can get my project done and not have to wait for them to respond and ship replacements. When addressing issues they have proven to be unresponsive at times. I just placed an order and 8 days later I'm finally getting a delivery date. I'm literally waiting on one piece to finish a project. One piece of profile takes half a month to get to a customer in the same time zone. This seems ridiculous to me. Even during these times. I've order other materials from other ecommerce sites, some on the other side of the country. Those came within the same week.

Canceled order never refunded More than a year ago, I placed an online order with Tnutz that, due to an unexpected emergency, I canceled by phone the same day. Although the person I talked to wasn't happy that I was canceling, he did cancel it. My payment was never refunded and the order was never shipped. Checking the order status on their website shows "Pending". I've left several messages and written to get this straightened out but they've ignored every attempt.

Horrible customer service lack of accountability I am never notified when something is out of stock or if an order is going to take longer than the advertised processing time. The customer service is extremely unwilling to be accountable for issues in the business and rude and unprofessional. Also, you cannot submit reviews on their website, which I believe is a federal issue and may even be illegal and misleading.

My son recently ordered from Tnutz.com… My son recently ordered from Tnutz.com and paid more for shipping than for the product. When I reached out to Tnutz.com about their shipping all I received was a sassy and condescending remark from Robert who didn't even have the mar$%#s to give me his last name. I'll use wood before I order from these !@#$%oaches again.

Multiple orders, same satisfaction every time Ordered from them after a few recommendations from the Sprinter build Facebook groups. Turnaround time isn't the fastest but they clearly state this on their website and this isn't Amazon after all.. it's custom cut material in most cases. I've ordered on 4 or 5 separate occasions now in varying dollar amounts and I've had the same great experience every time. The shipping is predictable and the products are quality stuff. On my most recent order I had grabbed about $2,000 in extrusions and various hardware and then a subsequent order for some stuff that I forgot. I had asked if they could process the supplemental order with the first so I didn't have to wait a few days and delay my van build any longer. They processed them as requested without delay and got me ready to go. I will happily continue purchasing extrusions for any further builds from the company.