Slow processing Slow processing Made a few orders with them. Just with those few orders, I've seen many issues. Processing time for very small orders have taken longer than the 7 days they promise. I've also had multiple times where they sent me the wrong hardware and had to source hardware somewhere else at an additional cost to me. So that I can get my project done and not have to wait for them to respond and ship replacements. When addressing issues they have proven to be unresponsive at times. I just placed an order and 8 days later I'm finally getting a delivery date. I'm literally waiting on one piece to finish a project. One piece of profile takes half a month to get to a customer in the same time zone. This seems ridiculous to me. Even during these times. I've order other materials from other ecommerce sites, some on the other side of the country. Those came within the same week.

Just don't I called Tnutz on the phone prior to placing an order. I'm glad I did. The person on the phone was dismissive, rude, and not knowledgeable. Following up with my own research, I found that Tnutz material is significantly weaker than other mainstream manufacturers as well. I promptly ordered from 80/20. My order arrived in 3 days, not the 2 weeks or more quoted my Tnutz. You really do get what you pay for.

TNutz states on their website that… TNutz states on their website that orders take 5 to 7 days to process, and that is admirable that they state it up front, but I still don't like the fact that they charge your credit card up front then decide when they will process your order. 5 to 7 days is slower than virtually any other retailer providing the same materials and services.

Great price, customer service not so much I made a somewhat large order with 30 pieces of cut to length aluminum profiles, and over 300 pieces of hardware. This order was for a client, and I placed the order 4 weeks in advance of an established deadline since the website advertised that orders were fulfilled and shipped in 24-48 hours I figured I'd have plenty of time for it to arrive and be built. Approximately 4 days later my order was shipped, not a big deal. About a week following 2 of my 3 packages arrived. The package that didn't arrive contained all the hardware, and UPS apparently lost it (which is no fault of T Nutz). However, out of the 2 boxes I did receive I was missing an aluminum profile. I called, no answer... so I emailed and got a reply that they would be sending a piece. I sent the length it was to be, and they shortly shipped it. Ok great! In the mean time I had to make a claim with UPS for the lost package which took a couple of days for them to "look for it." A couple days later I received the missing profile in the mail, but it was cut an inch short. I called T Nutz, again no answer... but after repeated attempts I got through. I told them about the claim, asked if they could go ahead and send another replacement package in the mean time as I was now facing a deadline shortly. I was advised they would not do that until the claim had a result... ok. I then told them that the piece they sent had arrived an inch shorter than I needed. The lady on the phone actually laughed! She said they would send another. I asked if they could please rush it so I could have it arrive sooner due to the deadline and seeing that I had been dealing with accepting my full order now for over 2 weeks. I was told it would be rushed. I'm irritated, but the deadline is not completely ruined. Great! A couple days later I am notified by UPS that my claim resulted in a lost package and they had issued a claim to the shipper. This was on a Thursday, about 3 weeks from when the order was originally made. I called and emailed multiple times without getting any reply. Friday I called and was able to get someone on the phone. They were clueless about the claim result until they did some digging. I asked that my hardware order be shipped immediately and rush shipped due to the fact my deadline was now a week away. She said, "the guys in the shop are really swamped so that can't happen, but it will ship first thing Monday." OK whatever, I've just spent over $1200 for an order that has taken over 3 weeks to receive with tons of headaches, but I believe my deadline could still be met as long as she fulfills her word. Come Monday no shipping notification, my phone calls and emails go unanswered. Tuesday more phone calls and emails... no answer. Late Tuesday... approximately 5pm I get a notification that a shipping label was created. The package doesn't ship until Wednesday, and I didn't receive it until the following Monday... 3 days past my deadline. T Nutz customer service is lacking to say the least. I would strongly caution anyone looking to make a purchase to buy well over a month in advance of when you need the products. As far as the product, it's as advertised but with some dings, scrapes and a couple gouges so I don't know if you're fine with that then great, but you should give a serious look to other aluminum extrusion providers in my opinion. I did eventually receive my full order. However, it took me over a month, numerous headaches, lost productivity and hundreds of dollars lost on my end due to a deadline missed though. Good luck!

Horrible customer service lack of accountability I am never notified when something is out of stock or if an order is going to take longer than the advertised processing time. The customer service is extremely unwilling to be accountable for issues in the business and rude and unprofessional. Also, you cannot submit reviews on their website, which I believe is a federal issue and may even be illegal and misleading.