bad and rude customer service bad and rude customer service. Super delay in shipping. Until now I havn't receive my item. I will be following up through paypal if this takes too long. I don't recommend this business. Also they don't include their adress and the don't have a phone number to call. Only email. This guys should close down!. Unreal

Happy with my purchase, excellent knife. Surprised to hear about shipping complaints. I came here to thank these guys. I contacted them several times and they answered my questions within a day or so. I ended up ordering the Waypoint knife in May and arrived late but most of my packages have since the CoronaVirus. No surprise though. I had to contacted them again about sending me a screw because I lost it behind my workbench which I could not move the bench, my mistake. It took a few days to reply but said they were short handed and it will go out with the next batch. I didn't mind as I know they are a small company. They must have sent the new part that day because it arrived today 2 days later with no questions asked. It was actually more than I expected lol. I assume the shipping delays are hit or miss. Happy with my purchase, excellent knife.

Fantastic Product. Great Service. I bought the iQ and I am more than impressed. The machining is top notch, the action is smooth the setup is perfect and it’s razor sharp. It’s a little smaller than expected, but that actually turns out to be better. So, my only nitpick is maybe they should put some more pics up for size comparison, but that really is all. They were extremely helpful and considerate when communicating with me. I didn’t even have to wait that long to get my order, but if I had it would’ve been totally okay. I have a hard time believing these other reviews simply because my experience was so opposite, but they seem to fail to see that supporting a small business usually comes with a few tradeoffs. They don’t have a staff of 20 people to fulfill orders or answer emails every day, but rather usually just one. That’s a reality of a small business, and in my opinion, what you get in return by far exceeds the slight inconveniences you might experience related to them just simply being understaffed. So if you’re on the fence, just buy it. You won’t be disappointed with the product one bit.

THE WORST THE WORST! Their products are attractive but the good news ends there... I ordered their Q3 knife/key organizer. The price was stupid high and after adding shipping, tax etc. it totaled $79.88, crazy high, right? But I was stupid and ordered it anyway. No shipping notification came and I inquired. Customer service was totally rude. Every time I asked things like "when will it ship" and "will there be a tracking number provided" I kept getting stuff back "if you're not happy we'll just cancel the order". ??? Their attitude was "if you don't like it we'll just cancel your order". The signal they sent me was "we're not interested in your business". Well now I'm not interested in their business.

Knife never arrived Knife never arrived, after supposedly being despatched twice due to them sending with an inappropriate courier service. Customer service is trash and just decided to stop responding - this was back in April and still no response and no knife. Avoid at all costs, super disappointing.