Carbon frame cracked. "Obsolete" 3 year old bike. Lousy warranty. My 3-year-old Cannondale Carbon Synapse experienced a spontaneous frame crack with just regular road riding--no crash. I purchased it new for over $4000 in November 2020 at REI. It had top of the lineDuraAce components. Cannondale agreed to replace the frame under warranty, but replaced it with a 2024 model frame which has a different size bottom bracket and seat post, making my current crank and seatpost unusable. According to REI, my old Holographic crank cost $800-$1000 new, but it cannot be used on the replacement frame. Cannondale says the warranty does not cover incompatible parts when the bike is "obsolete." They consider my three year old bicycle to be obsolete. New similar quality compatable parts cost me $1001. Labor cost covered by REI cost $400. Cannondale offered me a free helmet to compensate me. Don't expect much from Cannondale. On line, I read of similar experiences. I suspect Cannondale just produces low quality frames prone to cracking.

Slow non existent customer service Slow non existent customer service. Told they had sent a reply to my question when they clearly didn’t. I wouldn’t by another cannondale on the basis of this. No UK phone number so email only. Onus is on the dealerships and cannondale basically wash their hands once the bike is in your hands.

CaadX CaadX. International Recall by Cannondale , The original fitted Fork dangerous and life threatening ( at least one death and many others seriously injured as the fork cracks and breaks without warning. Instructions are immediately owners must stop riding their bicycles and return the bike to closest Cannondale stockist for Warranty Replacement . Cannondale will supply the stockist with a Brand New Carbon Fork to be fitted at their expense. What a joke , I’m being messed around by Cannondale after many many emails . DO NOT buy Cannondale , the Warranty is useless. They obviously don’t really care about safety if their customers !!!! Now returned with new fork with existing brake cables hanging loose , unbelievable , I give up with them . Stay away from Cannondale and Tredz

Broken bike after less then 10hrs of… Broken bike after less then 10hrs of riding. Multiple faults right from the off - needed a replacement wheel before it could even be ridden; slipping gears; faulty e-motor. Does Cannondale want to help? Not a chance, they do everything they can bar telling you to "f*** off, you c***". Disgraceful company.

Poor customer service _ fork replacement I was contacted in August by Cannondale informing me to stop using my CAADX because of a manufacturing fault with the forks. I was informed by my local bike store replacement forks wouldn’t be available for 6 months ! 3 months later and several emails to Cannondale chasing up a date for repair/ replacement and I haven’t any feedback. I’ve been without a bike for 4 months