We bought 2 new Cannondale EV for… We bought 2 new Cannondale EV for almost 9000€. One of the bikes Mavaro Neo 3 Low Step Thru was delivered without a printed owners manual. I have tried to contact this company via mail and telephone several times. They have answering machines and no reply emails. This is a fraud company don,t buy anything from them.One star is too much.

Very Bad customer service and after sales I've been a Cannondale customer since the 90's. I owned many high end Cannondale MTB's. Jekyll's 26inch, Carbon Scalpel 26 and 29inch, old Super V, different Hardtails, ... I started buying Cannondale because of innovation and customer service. 2 Things they completely lost. Especially the latter. If you pay over $10.000 for a bike I expect to find service parts and help if things break after 2 years. Yeah Cannondale bikes look nice but so do many other brands nowadays

So disappointed with a recent purchase… So disappointed with a recent purchase and lack of support. First time out on gravel bike, good road, 20 miles and chain slipped off 4 times. Second time out, cranks stripped completely after a large hill resulting in 13 mile walk/ push back. Cannot find the replacement parts needed, dealers cannot help claiming they are unable to order parts for micro shift bike, original retailer not interested, cannondale tech emailed several times no response. This is a 2021 topstone 4, selling at £900, beware if something goes wrong you will be left with an unusable bike! Seeking chargeback on credit card as unfit for purpose ... I’ll update with how I this pans out but please be careful for a reputable brand there is NO support out there 😡

Bike with facture defects On April 7, 2023 I bought a bike on the official Cannondale website and when I went to pick up the bike at the store that I chose to assemble it, the bike was full of problems, as the wheels came with factory defects. I have already sent 7 emails to Cannondale and so far I have no response or solution to the problem. shameful for the brand.

Cannondale: Bad quality control and customer service I ordered a Cannondale Moterra Neo ebike in January of 2024. It was delivered a week later to my local dealer with the electric motor inoperable due to not having been configured at the factory. I called Cannondale and opened a help ticket, but never heard back from them. The bicycle was eventually fixed by a Trek dealer because my Cannondale dealer was not Bosch certified and couldn’t get the necessary software. It is sad to see how far this company has fallen after bankruptcy and being sold at least twice. This is the last Cannondale I will buy because it seems that Cannondale thinks it is OK to not do a basic health check on a $7500 ebike. Thirty seconds to glance at a screen is apparently too much time to dedicate to quality control. Also, following up on help tickets is not necessary. Like wise, requiring that your ebike dealers show proof of current Bosch certification is not necessary even though Bosch has a death grip on support software and will only allow mechanics with current certifications to download the support apps.