Very Bad customer service and after sales I've been a Cannondale customer since the 90's. I owned many high end Cannondale MTB's. Jekyll's 26inch, Carbon Scalpel 26 and 29inch, old Super V, different Hardtails, ... I started buying Cannondale because of innovation and customer service. 2 Things they completely lost. Especially the latter. If you pay over $10.000 for a bike I expect to find service parts and help if things break after 2 years. Yeah Cannondale bikes look nice but so do many other brands nowadays

Free Helmet Tale: Issue and Rectification I purchased a Cannondale from Evans Cycles (UK) on 22 July 2022. After the bike arrived on 11th Aug 2022 I completed the form to receive a free MIPS helmet (Cannondale Topstone Helmet Promotion) but to date have still not received the helmet. There is no means of contacting Cannondale other than by DM on Facebook and they don't bother responding to that. Update 201222: Cannondale has now furnished me with a helmet and it transpires thar the failure was with Royal Mail. My faith in Cannondale is restored....unlike the Royal Mail 😉

Ten year review Evo supersix 2014 My Cannondale carbon evo supersix is coming up to ten years old so I thought it was time for a review. But I was a bit shocked when it came to writing this as Cannondale seem to have picked up a lot of negative reviews which for me are supprising. In the ten years I have had my bike it has been just brilliant, I have done about 40k miles on it which maybe not as much as a regular cycler but I have to travel for work a lot so my riding is sporadic. I find it easy to maintain, cable changes, wheels, pretty much everything on it has been very reliable and easy to sort out. Still looks great, quick clean and apart from a few small dings it could have just come out of the box. A pleasure to ride and great to look at.

We bought 2 new Cannondale EV for… We bought 2 new Cannondale EV for almost 9000€. One of the bikes Mavaro Neo 3 Low Step Thru was delivered without a printed owners manual. I have tried to contact this company via mail and telephone several times. They have answering machines and no reply emails. This is a fraud company don,t buy anything from them.One star is too much.

Super disappointing Super disappointing. Bought Topstone 4 and bottom bracket was gone in 8 moths, so has the freehub that needed servicing. The whole bike started creaking. Feels cheap. Maybe it's the bottom of the range, but it's still not cheap. Pay a tiny bit more and get a Canyon, that has been a real delight.