John Paul
GBTen year review Evo supersix 2014 My Cannondale carbon evo supersix is coming up to ten years old so I thought it was time for a review. But I was a bit shocked when it came to writing this as Cannondale seem to have picked up a lot of negative reviews which for me are supprising. In the ten years I have had my bike it has been just brilliant, I have done about 40k miles on it which maybe not as much as a regular cycler but I have to travel for work a lot so my riding is sporadic. I find it easy to maintain, cable changes, wheels, pretty much everything on it has been very reliable and easy to sort out. Still looks great, quick clean and apart from a few small dings it could have just come out of the box. A pleasure to ride and great to look at.
Mikael Axelsson
FRWe bought 2 new Cannondale EV for… We bought 2 new Cannondale EV for almost 9000€. One of the bikes Mavaro Neo 3 Low Step Thru was delivered without a printed owners manual. I have tried to contact this company via mail and telephone several times. They have answering machines and no reply emails. This is a fraud company don,t buy anything from them.One star is too much.
Dirk Charlton
GBCannondale Free Helmet offer scam? I purchased a new Cannondale mountain bike and applied for the free junction helmet. I got an email confirming this and stating that I would receive the helmet in four to six weeks. Nothing received and you cannot reply to the confirmation email to query. I have spent ages trying to find somewhere to email or telephone. What reputable company has no obvious way of allowing its customers to easily contact them. Where is my helmet, I see I am not the only one! Disgraceful.
Chris
GBTopstone 1 Gravel - Unreliable Bought a Cannondale Topstone 1 to commute to work, using a mixture of roads, towpaths and walkways. I average 90 miles a week on it and have done 2500 miles since September 2022. I have had nothing but problems with it. So far, a new bottom bracket, new Free Wheel Hub and wheel bearings. I really look after it, but it spends more time being repaired than I use it and have it well maintained by my local fantastic bike shop. An upgraded Hub was put on, 200 miles later, it is playing up again!! There are also constant creaks and clonks which drive me mad. For £2200, it really is unreliable and not worth the money. I should have learnt my lesson after having similar issues with a Synapse some years ago
Andrew
GBFailing freehub fixed for free I had a problem with a repeatedly failing freehub on my Topstone, which I think was due to a seal being missing from the axle when the bike was assembled. It was initially very hard to get in touch with anyone from Cannondale (hence 4 and not 5 stars), but once I did (using the email on this page) they responded instantly and sent me a replacement freehub + seal, free of charge. This is two years (and two freehubs) since I bought the bike, so they could have washed their hands of it.. No quibble and no issues, just a goodwill "to keep you rolling".