Topstone 1 Gravel - Unreliable Bought a Cannondale Topstone 1 to commute to work, using a mixture of roads, towpaths and walkways. I average 90 miles a week on it and have done 2500 miles since September 2022. I have had nothing but problems with it. So far, a new bottom bracket, new Free Wheel Hub and wheel bearings. I really look after it, but it spends more time being repaired than I use it and have it well maintained by my local fantastic bike shop. An upgraded Hub was put on, 200 miles later, it is playing up again!! There are also constant creaks and clonks which drive me mad. For £2200, it really is unreliable and not worth the money. I should have learnt my lesson after having similar issues with a Synapse some years ago

We bought 2 new Cannondale EV for… We bought 2 new Cannondale EV for almost 9000€. One of the bikes Mavaro Neo 3 Low Step Thru was delivered without a printed owners manual. I have tried to contact this company via mail and telephone several times. They have answering machines and no reply emails. This is a fraud company don,t buy anything from them.One star is too much.

The "comeandfail" charade.… How many more reviews am I going to read about the winky comeanfail charades posing as serious machines? Had I been travelling at speed when my shoddy front forks gave way , had I been on a road with traffic I would now be dead. Do" comeandfail" care? One of my problems was choosing a supremely nobby shop. DONT GO TO HAYBALLS CYCLE SHOP IN SALISBURY. iWAS SOLD A "COMEANDFAIL" bike and when it inevitably fell to bits the owner denied selling iffy bikes. Let the cont take me to court and deny that he is.

Carbon frame cracked. "Obsolete" 3 year old bike. Lousy warranty. My 3-year-old Cannondale Carbon Synapse experienced a spontaneous frame crack with just regular road riding--no crash. I purchased it new for over $4000 in November 2020 at REI. It had top of the lineDuraAce components. Cannondale agreed to replace the frame under warranty, but replaced it with a 2024 model frame which has a different size bottom bracket and seat post, making my current crank and seatpost unusable. According to REI, my old Holographic crank cost $800-$1000 new, but it cannot be used on the replacement frame. Cannondale says the warranty does not cover incompatible parts when the bike is "obsolete." They consider my three year old bicycle to be obsolete. New similar quality compatable parts cost me $1001. Labor cost covered by REI cost $400. Cannondale offered me a free helmet to compensate me. Don't expect much from Cannondale. On line, I read of similar experiences. I suspect Cannondale just produces low quality frames prone to cracking.

Free Helmet Tale: Issue and Rectification I purchased a Cannondale from Evans Cycles (UK) on 22 July 2022. After the bike arrived on 11th Aug 2022 I completed the form to receive a free MIPS helmet (Cannondale Topstone Helmet Promotion) but to date have still not received the helmet. There is no means of contacting Cannondale other than by DM on Facebook and they don't bother responding to that. Update 201222: Cannondale has now furnished me with a helmet and it transpires thar the failure was with Royal Mail. My faith in Cannondale is restored....unlike the Royal Mail 😉