Broken bike after less then 10hrs of… Broken bike after less then 10hrs of riding. Multiple faults right from the off - needed a replacement wheel before it could even be ridden; slipping gears; faulty e-motor. Does Cannondale want to help? Not a chance, they do everything they can bar telling you to "f*** off, you c***". Disgraceful company.

Very Bad customer service and after sales I've been a Cannondale customer since the 90's. I owned many high end Cannondale MTB's. Jekyll's 26inch, Carbon Scalpel 26 and 29inch, old Super V, different Hardtails, ... I started buying Cannondale because of innovation and customer service. 2 Things they completely lost. Especially the latter. If you pay over $10.000 for a bike I expect to find service parts and help if things break after 2 years. Yeah Cannondale bikes look nice but so do many other brands nowadays

So disappointed with a recent purchase… So disappointed with a recent purchase and lack of support. First time out on gravel bike, good road, 20 miles and chain slipped off 4 times. Second time out, cranks stripped completely after a large hill resulting in 13 mile walk/ push back. Cannot find the replacement parts needed, dealers cannot help claiming they are unable to order parts for micro shift bike, original retailer not interested, cannondale tech emailed several times no response. This is a 2021 topstone 4, selling at £900, beware if something goes wrong you will be left with an unusable bike! Seeking chargeback on credit card as unfit for purpose ... I’ll update with how I this pans out but please be careful for a reputable brand there is NO support out there 😡

CaadX CaadX. International Recall by Cannondale , The original fitted Fork dangerous and life threatening ( at least one death and many others seriously injured as the fork cracks and breaks without warning. Instructions are immediately owners must stop riding their bicycles and return the bike to closest Cannondale stockist for Warranty Replacement . Cannondale will supply the stockist with a Brand New Carbon Fork to be fitted at their expense. What a joke , I’m being messed around by Cannondale after many many emails . DO NOT buy Cannondale , the Warranty is useless. They obviously don’t really care about safety if their customers !!!! Now returned with new fork with existing brake cables hanging loose , unbelievable , I give up with them . Stay away from Cannondale and Tredz

Poor customer service _ fork replacement I was contacted in August by Cannondale informing me to stop using my CAADX because of a manufacturing fault with the forks. I was informed by my local bike store replacement forks wouldn’t be available for 6 months ! 3 months later and several emails to Cannondale chasing up a date for repair/ replacement and I haven’t any feedback. I’ve been without a bike for 4 months