Super disappointing Super disappointing. Bought Topstone 4 and bottom bracket was gone in 8 moths, so has the freehub that needed servicing. The whole bike started creaking. Feels cheap. Maybe it's the bottom of the range, but it's still not cheap. Pay a tiny bit more and get a Canyon, that has been a real delight.

Cannondale Free Helmet offer scam? I purchased a new Cannondale mountain bike and applied for the free junction helmet. I got an email confirming this and stating that I would receive the helmet in four to six weeks. Nothing received and you cannot reply to the confirmation email to query. I have spent ages trying to find somewhere to email or telephone. What reputable company has no obvious way of allowing its customers to easily contact them. Where is my helmet, I see I am not the only one! Disgraceful.

Poor customer service _ fork replacement I was contacted in August by Cannondale informing me to stop using my CAADX because of a manufacturing fault with the forks. I was informed by my local bike store replacement forks wouldn’t be available for 6 months ! 3 months later and several emails to Cannondale chasing up a date for repair/ replacement and I haven’t any feedback. I’ve been without a bike for 4 months

Very Bad customer service and after sales I've been a Cannondale customer since the 90's. I owned many high end Cannondale MTB's. Jekyll's 26inch, Carbon Scalpel 26 and 29inch, old Super V, different Hardtails, ... I started buying Cannondale because of innovation and customer service. 2 Things they completely lost. Especially the latter. If you pay over $10.000 for a bike I expect to find service parts and help if things break after 2 years. Yeah Cannondale bikes look nice but so do many other brands nowadays

Cannondale: Bad quality control and customer service I ordered a Cannondale Moterra Neo ebike in January of 2024. It was delivered a week later to my local dealer with the electric motor inoperable due to not having been configured at the factory. I called Cannondale and opened a help ticket, but never heard back from them. The bicycle was eventually fixed by a Trek dealer because my Cannondale dealer was not Bosch certified and couldn’t get the necessary software. It is sad to see how far this company has fallen after bankruptcy and being sold at least twice. This is the last Cannondale I will buy because it seems that Cannondale thinks it is OK to not do a basic health check on a $7500 ebike. Thirty seconds to glance at a screen is apparently too much time to dedicate to quality control. Also, following up on help tickets is not necessary. Like wise, requiring that your ebike dealers show proof of current Bosch certification is not necessary even though Bosch has a death grip on support software and will only allow mechanics with current certifications to download the support apps.