After reading reviews, pleasantly surprised I ordered some mobility equipment for my daughter and waited a long time for it to ship. Every time I would check on it the order was still in the warehouse. I got nervous and read the reviews some of which were horrible on the customer service end. I fully expected to never receive my order and have my card charged illegitimately. I told them to cancel my order by going through their "wizard". I did threaten a little. To my surprise and relief, I did receive a refund in a timely manner. I don't know if Planet Rx has some issues right now with warehouse or something, but I hope they at least get some better customer service and communication with the customer about whether an item is out of stock or on back order. I also hope they make it easier to speak with a real person. My best wishes to Planet Rx if they are really an honest company with issues. I know how hard it can be to run a company, but hopefully they learn from their mistakes and make it better.

Grocery store online when the online craze first started i was hesistant to purchase any grocery or perishable goods online because of quality concerns but it's different with planetrx.com I thought it was an ordinary online drug store website, but i was wrong they carried my favorite teas and coffee brands with prices cheaper than Amazon, this was a pleasant surprise, I will be coming back for more. On time delivery with great packaging ! i'm a very satisfied customer.

#1 Best Service in Health Products - PlanetRx.com Have ordered a specific pharmaceutical product several times at a price significantly less than locally available. There have been no problems whatsoever.

Charged for an order that never shipped - no response to inquiries I am appalled at the total lack of responsibility to the customer. I was not notified my items were back ordered. Both inquiries I sent were ignored. This behavior by a vendor is woefully inadequate in today's economic environment. I would not order a band-aid from them if they shipped it air express! Jodie N.

Happy with the service and product Ordered some nutritional supplements, got a good price, received the delivery pretty fast.