Great Customer Service I ordered a couple bottles of my favorite body lotion and message oils from planetrx.com a week ago, my internet was down at home so i called in to their customer service asking them if I could place an order over the phone, the customer service representative helped me immediately without any questions and my order was at my front door a few days later. I had none of the problems or issues that was addressed by other reviews on this site. I'm very happy with their company, I certainly will be coming back for more in the future.

After 8 months - happy end! My 8 month experience with PlanetRx ended happily today. I received the items ordered on Sept.4th 2011. I am happy because I met the right customer service person, who was willing to solve this long time issue straight away. Dear Jericho, the words can’t describe how much I appreciate your efforts, professionalism and understanding. Here is my story: I ordered 3xOxipor 4oz on Sept. 4th 2011.I did not get the items till Oct.20th and asked PlanetRx to cancel the order and refund me. Customer service Daniel sent a refund request in Oct.26 2011 and since then I’ve never heard anything from PlanetRx, no refund either. I’ve tried everything – messages, phone calls, certified mail letters to PlanetRx, BBB and BCFP/office of attorney general complains. A few days ago I visited again the site of Planet Rx and I saw “answered” on my last open message since January 2012.. but actually they answered nothing, just closed the case. I was furious - someone out there read my message, but did not bother to answer. I sent another message…and here you go… I got an answer on very next day from Jericho, who was extremely nice and knowledgeable and checked everything out. I asked him if it is possible to cancel the refund request, and send me the items o the existing order.Anyway I have already paid for them and the refund sounds like a mirage to me.So Jericho made this to happen! During these 8 months I have been thinking what was wrong with PlanetRx online business and it was not difficult to get to a few points like: charging customer's cc immediately afte the order is made, not providing information for back orders, which made the customer angry and slow the process of delivery; if the customer decides to cancel the order, the refund request is made, but everything gets out of control - customer service don't have any further information of the refunding process, etc... Anyway.. today, just 5 days after the conversation with Jericho, I got my meds. It was unbelievable how a person can change a very negative approach to a positive one. Thanks again Jericho, for your outstanding customer service; I hope you will be able to help many others as well as to improve the customer service image of PlanetRx.

Great place to order from Fast service..arrived 6 days after I order. I entered the wrong name, when I order...caught it the next day, was fixed before order was shipped. This company has great service. Do not pass them over.

great cheap "drug store" type of store this store is similar to walgreens, cvs, duanereade, etc. its convenient though that they have a good product selection. im a pretty avid shopper of health, medicine cabinet, organic etc type of stuff. so im always on the look out for inexpensive online sites. thumbs up to this site. seems like a good find.

Typical "take your money and run" kind of place. Placed an order back in early August, card charged immediately, no activity on the account for weeks. There is no way to contact them by phone, and their "we'll respond to your email in 1-2 business days" is a joke. Kept emailing back and forth with them, each time they told me "2-3 more weeks", finally disputed the charge with my credit card. Received a portion of my order a few days later, but still waiting on the other stuff.