Superior quality products I bought Terra chips from planetrx.com last week for my son who needs a packed snack everyday for school. They sold in bulk. I'm usually very careful to where i purchase snacks for my kid because of quality issues. To my surprise, this website offered amazing discounts, fast shipping and the chips arrived in perfect shape. I'm a very happy mother.

Horrid customer service My credit card was charged upon order. Three months later I do not have my order. I contacted planetrx by their web inquiry system (they do not take phone calls, only phone orders!) without response from them. I finally disputed the charge with my credit card. Take your business somewhere else.

Charged for order that didn't ship - no response to inquiry 4 weeks after my order, I finally got planetrx on the phone. They said the item was backordered for at least another 2 weeks. I had sent 2 email requests for updates to which I received no response. To be charged up front for an order that may never ship is completely unacceptable. I was told I would receive an email confirmation of the refund, which I have not. I was told the refund would ALSO take another 2 weeks. TERRIBLE.

After 8 months - happy end! My 8 month experience with PlanetRx ended happily today. I received the items ordered on Sept.4th 2011. I am happy because I met the right customer service person, who was willing to solve this long time issue straight away. Dear Jericho, the words can’t describe how much I appreciate your efforts, professionalism and understanding. Here is my story: I ordered 3xOxipor 4oz on Sept. 4th 2011.I did not get the items till Oct.20th and asked PlanetRx to cancel the order and refund me. Customer service Daniel sent a refund request in Oct.26 2011 and since then I’ve never heard anything from PlanetRx, no refund either. I’ve tried everything – messages, phone calls, certified mail letters to PlanetRx, BBB and BCFP/office of attorney general complains. A few days ago I visited again the site of Planet Rx and I saw “answered” on my last open message since January 2012.. but actually they answered nothing, just closed the case. I was furious - someone out there read my message, but did not bother to answer. I sent another message…and here you go… I got an answer on very next day from Jericho, who was extremely nice and knowledgeable and checked everything out. I asked him if it is possible to cancel the refund request, and send me the items o the existing order.Anyway I have already paid for them and the refund sounds like a mirage to me.So Jericho made this to happen! During these 8 months I have been thinking what was wrong with PlanetRx online business and it was not difficult to get to a few points like: charging customer's cc immediately afte the order is made, not providing information for back orders, which made the customer angry and slow the process of delivery; if the customer decides to cancel the order, the refund request is made, but everything gets out of control - customer service don't have any further information of the refunding process, etc... Anyway.. today, just 5 days after the conversation with Jericho, I got my meds. It was unbelievable how a person can change a very negative approach to a positive one. Thanks again Jericho, for your outstanding customer service; I hope you will be able to help many others as well as to improve the customer service image of PlanetRx.

Charged for an order that never shipped - no response to inquiries I am appalled at the total lack of responsibility to the customer. I was not notified my items were back ordered. Both inquiries I sent were ignored. This behavior by a vendor is woefully inadequate in today's economic environment. I would not order a band-aid from them if they shipped it air express! Jodie N.