Grocery store online when the online craze first started i was hesistant to purchase any grocery or perishable goods online because of quality concerns but it's different with planetrx.com I thought it was an ordinary online drug store website, but i was wrong they carried my favorite teas and coffee brands with prices cheaper than Amazon, this was a pleasant surprise, I will be coming back for more. On time delivery with great packaging ! i'm a very satisfied customer.

Charged for order that didn't ship - no response to inquiry 4 weeks after my order, I finally got planetrx on the phone. They said the item was backordered for at least another 2 weeks. I had sent 2 email requests for updates to which I received no response. To be charged up front for an order that may never ship is completely unacceptable. I was told I would receive an email confirmation of the refund, which I have not. I was told the refund would ALSO take another 2 weeks. TERRIBLE.

Typical "take your money and run" kind of place. Placed an order back in early August, card charged immediately, no activity on the account for weeks. There is no way to contact them by phone, and their "we'll respond to your email in 1-2 business days" is a joke. Kept emailing back and forth with them, each time they told me "2-3 more weeks", finally disputed the charge with my credit card. Received a portion of my order a few days later, but still waiting on the other stuff.

After reading reviews, pleasantly surprised I ordered some mobility equipment for my daughter and waited a long time for it to ship. Every time I would check on it the order was still in the warehouse. I got nervous and read the reviews some of which were horrible on the customer service end. I fully expected to never receive my order and have my card charged illegitimately. I told them to cancel my order by going through their "wizard". I did threaten a little. To my surprise and relief, I did receive a refund in a timely manner. I don't know if Planet Rx has some issues right now with warehouse or something, but I hope they at least get some better customer service and communication with the customer about whether an item is out of stock or on back order. I also hope they make it easier to speak with a real person. My best wishes to Planet Rx if they are really an honest company with issues. I know how hard it can be to run a company, but hopefully they learn from their mistakes and make it better.

NO STARS TOTAL RIPOFF! Ordered submitted in Oct 2011, not yet received, no answers to inquiries sent on their website. Nobody answers their phone, given message to leave a message then told that the mailbox is full so you cannot leave a message. I have now gone through the credit card company to receive a refund.