Very easy and organized. The company communicates well with you via email. The testing is easy and non intrusive; just a ring on you finger. Charge the device for the second night’s use and ship it back in the prepaid envelope. Very easy and organized. I would recommend this method to anyone.

Another Disappointing Experience Don't be so cheap and print some CORRECT instructions vs. assuming everyone is tech savvy to use QR codes. There is squat in the instructions (I HAD to print) about the red lights and their exact/full protocol. Train your reps better so they provide accurate info. And, if I'm having a telemed appt. with a PA vs. a Dr., it would be nice to know ahead of time. If you need paperwork completed, 1 email is sufficient vs. multiple confusing emails. Questions on the medical forms could be more concise/worded better (it's not always a black or white, "yes" or "no" response). Lastly, send some medical tape vs. Post It Note (size arrows flags) junk that will actually stick to your skin and some clips that aren't so stretched out that will actually stay in place. Disappointing experience with YOUR company, and it's not my first trip to this medical rodeo. In response to your response. I never stated "difficult." There is just A LOT of room for training and improvement! UPDATE: 11/27/23: I have called NOW 3X and left voicemails to get a receipt from my Monday, 11/27 Telemed Appt. and have yet to be contacted by anyone to supply this itemized receipt! UPDATE 2/8/24: Case & point. It took months to get another of their lame responses on 2/7/24 from my additional 11/27/23 comments.

Appreciated the detailed instructions Appreciated the detailed instructions. Also liked to be able to call someone for assistance. Mailing the needed items & brief instructions.

Kit should include a simple… Kit should include a simple instructions card instead of having to print yourself or scanning a QR code. A better/stronger clip for the pulse oximeter cord. It slips off because it doesn't have a good grip on it. The machine showed red lights several times before I went to sleep the first night. I called customer service the next day, & they explained that could be normal for several reasons. There was no mention of this in the instructions. The second night was smoother due to being aware of the red light instances & familiarity with the equipment.

Unrealistic timeframe to do 2 nights of… Unrealistic timeframe to do 2 nights of testing accurately and then rush to mail the device back. Beware if you have a demanding schedule. You will get charged a lot of fees for not being able to do the test immediately. Hopefully after all of this it actually works accurately.