Disappointed Patient
GBAnother Disappointing Experience Don't be so cheap and print some CORRECT instructions vs. assuming everyone is tech savvy to use QR codes. There is squat in the instructions (I HAD to print) about the red lights and their exact/full protocol. Train your reps better so they provide accurate info. And, if I'm having a telemed appt. with a PA vs. a Dr., it would be nice to know ahead of time. If you need paperwork completed, 1 email is sufficient vs. multiple confusing emails. Questions on the medical forms could be more concise/worded better (it's not always a black or white, "yes" or "no" response). Lastly, send some medical tape vs. Post It Note (size arrows flags) junk that will actually stick to your skin and some clips that aren't so stretched out that will actually stay in place. Disappointing experience with YOUR company, and it's not my first trip to this medical rodeo. In response to your response. I never stated "difficult." There is just A LOT of room for training and improvement! UPDATE: 11/27/23: I have called NOW 3X and left voicemails to get a receipt from my Monday, 11/27 Telemed Appt. and have yet to be contacted by anyone to supply this itemized receipt! UPDATE 2/8/24: Case & point. It took months to get another of their lame responses on 2/7/24 from my additional 11/27/23 comments.
Francisco Soto
GBVery easy to set up and ring was not… Very easy to set up and ring was not bad to wear. Did not find it hard to sleep with it. Overall experience was fast and easy.
Lisa Catlin
GBIf you are considering SleepTest, do it! The whole process was efficient and easy. The PA was super friendly and competent. Communication has been made at every step. The test arrived set up and ready to go with easy instructions. Sending the test kit back was easy with a prepaid label. I took the test but was restless both nights because I toss and turn a lot and kept checking to make sure the lights were not red. There were times they were and I had to readjust the unit to make sure it was on the right spot. I hope an accurate reading will be made in spite of it. Having the test at home was probably more comfortable than doing it in an unknown facility.
Sherie
GBEasy to use test Everything was included in the test kit. All steps were clearly stated and easy to follow. Returning the test kit was very easy. Could not have been easier to do the sleep test.
Kari Redfield
GBUnrealistic timeframe to do 2 nights of… Unrealistic timeframe to do 2 nights of testing accurately and then rush to mail the device back. Beware if you have a demanding schedule. You will get charged a lot of fees for not being able to do the test immediately. Hopefully after all of this it actually works accurately.