So far not happy So far not happy. They received knives (per usps tracking), they didn't send me a confirmation even though they claim they do. I have emailed a few times, absolutely no response. I'm afraid my knives have fallen into the void. Do far customer service sorely lacking.

Not a professional knife sharpening service!!!! Complete garbage. They are not knife smiths but an industrial grinding operation. They use belt grinders to put on an unpolished, rough edge that might last a week. If you send them a knife 3 times they will have removed so much material that your 8 inch chef's knife will be a paring knife.

Sharpenters Solved my Problems. Sharpenters did exactly what I wanted and needed done to my knives. They were very communicative, fixed 2 knives with broken tips and sharpen all 4 knives. Prompt in sending the envelope and prompt in returning. Very pleased. Will definitely use this company again. 5 stars.

The process was easy and my knives are… The process was easy and my knives are nicely sharp. They definitely deliver on what they promise. My only complaint was the shipping time. I sent them my knives January 2. They received them January 5 and sent me the notice that my knives were on the way back January 8. No problems there except I didn't actually have my knives back until January 17. Three days to get there. Nine days to get back. Not sure what happened at the post office but it shouldn't take that long. As my first experience with Sharpenters, I was pleased with the outcome but will prepare next time for significant shipping times.

It was really a quick turnaround It was really a quick turnaround. When I got the knives back they were razor sharp. Even the one I inherited from my elderly grandmother who insisted she knew how to sharpen it until she died. I figured it never cut very well I’ll send it and see. Well that came back super sharp. Way better than the local guys here that “sharpen” your knives. Great service!