Good Company The product was shipped on your end promptly but got delayed in the mail. It took a week longer then expected. Happy with the product and your service.

You did your job and you did it… You did your job and you did it expeditiously.

Do Not Order From This Company Order was placed 2/3/24 with an estimated shipping time on purchase of 3-5 days. On 2/5/24 I received a message with an extended estimated shipping time of 1-2 weeks. I requested a cancellation and refund on two separate occasions on 2/26/24. I filed a dispute on 3/13/24 (Dispute #23859850) asking for a cancellation/refund with no response. I have documentation for all of these communications.

Fix your site to include when items are on back order The price was right for the Koken tools I bought and I appreciated how quick customer service got back to me, but my main issue has to do with the site. Both of the tools I ordered were on back order and it wasn't listed on the site as on back order. When I was told they were on back order, I offered to switch my purchase to a Koken ratchet on the site, but they also said that too...was on back order.

Best price I could find Best price I could find, normal shipping. No problems. Would shop there again. (And whoever wrapped the box did a perfect wrapping job. Seriously.) (Was a bit nervous due to old reviews.)