Great product - Wished for more open communication I purchased a server chassis that has been very hard to find over the course of several months and was skeptical to purchase form EIO given the type of product in comparison to the hand tools and supplies advertised. However the product arrived roughly 3.5 weeks since purchase and is exactly as expected. The only wish that I could have was more communication on the status of the order including any delays. The product showed as shipped 1 week after purchase but was delayed without notification unless requested for comment. The product wouldn't really leave a warehouse and make its way to my doorstep for an addition 2 weeks. But I cannot complain too much as I'm overjoyed this chassis was delivered and in excellent packaging and condition. Thank you EIO.

Worth the wait. Great rock hammer in perfect condition. Price and free shipping is hard to match. It took longer than expected with no explanation as others have mentioned but now that I know what to expect it will be five stars next time. Thanks.

I cannot say enough good things about… I cannot say enough good things about this company! They worked with me to get items which were difficult to receive and got them to me in time for surprise my Father for his birthday. I found the contacts at EIO extremely helpful and will definitely purchase from again.

I didn’t have any trouble finding the… I didn’t have any trouble finding the Klein Tools items by their part numbers. Once I placed the order, I got shipping notifications and they arrived in perfect condition. Trying to deal with Home Depot is almost impossible.

Fix your site to include when items are on back order The price was right for the Koken tools I bought and I appreciated how quick customer service got back to me, but my main issue has to do with the site. Both of the tools I ordered were on back order and it wasn't listed on the site as on back order. When I was told they were on back order, I offered to switch my purchase to a Koken ratchet on the site, but they also said that too...was on back order.