I have to write something to make the… I have to write something to make the review bot happy, which I think is ridiculous, considering I gave this item an excellent review. BUT, if there is a problem with an item, you can rest assured that I will FLAME it, in great detail.

I didn’t have any trouble finding the… I didn’t have any trouble finding the Klein Tools items by their part numbers. Once I placed the order, I got shipping notifications and they arrived in perfect condition. Trying to deal with Home Depot is almost impossible.

Do Not Order From This Company Order was placed 2/3/24 with an estimated shipping time on purchase of 3-5 days. On 2/5/24 I received a message with an extended estimated shipping time of 1-2 weeks. I requested a cancellation and refund on two separate occasions on 2/26/24. I filed a dispute on 3/13/24 (Dispute #23859850) asking for a cancellation/refund with no response. I have documentation for all of these communications.

Great product - Wished for more open communication I purchased a server chassis that has been very hard to find over the course of several months and was skeptical to purchase form EIO given the type of product in comparison to the hand tools and supplies advertised. However the product arrived roughly 3.5 weeks since purchase and is exactly as expected. The only wish that I could have was more communication on the status of the order including any delays. The product showed as shipped 1 week after purchase but was delayed without notification unless requested for comment. The product wouldn't really leave a warehouse and make its way to my doorstep for an addition 2 weeks. But I cannot complain too much as I'm overjoyed this chassis was delivered and in excellent packaging and condition. Thank you EIO.

Fast delivery I recently placed an order with this company, eio.com, even though I had never heard of them before. I ordered mid-day on Wed and it arrived at my home in Alabama on Friday which took me by surprise. Of note, my order summary didn't show any amount for shipping and taxes (not sure if they built it into the price of the item or what).