Website is user-friendly and Customer… Website is user-friendly and Customer Service is responsive. In all the time I've ordered, I have never had a problem. Deliveries are made in a timely manner also.

These are impossible times for… These are impossible times for everyone. Mersi communicated clearly with us when they needed to change the brand of home test kit available, and we were happy with how quickly the tests were shipped. We are grateful to have received home tests when they are so difficult to purchase in the stores where we live. Thank you, Mersi!

Disappointed with Order Cancellation I was disappointed when my initial order for the six BinaxNOW home Covid testing kits was cancelled. As for the replacements, I have not used them yet, so I cannot comment on their ease of use or accuracy of results.

Showed me empathy and care I have to say that even though Mersi wasn't able to fulfill my order on time, they showed such kindness and empathy. They sent me Flowers and Chocolates with an apology. Most places would've not cared and moved on. They also sent me some FDA approved Covid rapid tests yesterday it was such a wonderful surprise! Thank you for your goodwill. Appreciate it very much. Happy New Year!

Jumped to conclusions too fast Like many I ordered binax tests and was quite disturbed when the order was abruptly canceled days later. I expressed my displeasure on here but have since discovered that this wasn’t an intent to mislead rather an honest hit to Mersi’s supply chain due to the federal government. I have since received replacements for my order and while not what I originally ordered it is a solid replacement. I am big enough to admit that I judged this family company too harshly and too quickly. They have remedied the situation and I can only imagine how hard they must have been working to get this done.