Rob the MVP I spoke with Rob today and had an AMAZING experience. Not only was he a kind and helpful representative, but helped answer every question I had. Customer service like this make me feel like a valued customer. Thanks Rob! - Evan

Disappointed with Order Cancellation I was disappointed when my initial order for the six BinaxNOW home Covid testing kits was cancelled. As for the replacements, I have not used them yet, so I cannot comment on their ease of use or accuracy of results.

Outstanding all around: product, service, operations… just amazing!!! Not only does Mersi Distribution offer us the convenience of a one-stop shop with fast Amazon-like shipping, they’re also hands down the most trusted and reliable source we’ve come across for all of our PPE needs. Never have we ever experienced a company focused on providing best in class customer support along with a slate of top-notch products that are tried and tested on a consistent basis. We simply have never gone wrong with anything we’ve purchased from them. And if there was ever a mishap with an order or shipping issue, they immediately fix it. From their product lineup and customer service to their swift operations, there’s no place we rather go to than Mersi for quality, convenience and comfort knowing our orders are taken care of without hiccups. Thank you Mersi team… keep up the stellar work!

thank you for your dedication! We received our order of Binax tests, and are so appreciative of all your dedication and hard work in getting our order out. We know you were deluged with requests. It must have been a huge job. Thanks a million for doing everything you could to help us be safe over the holidays. Lucy

Jumped to conclusions too fast Like many I ordered binax tests and was quite disturbed when the order was abruptly canceled days later. I expressed my displeasure on here but have since discovered that this wasn’t an intent to mislead rather an honest hit to Mersi’s supply chain due to the federal government. I have since received replacements for my order and while not what I originally ordered it is a solid replacement. I am big enough to admit that I judged this family company too harshly and too quickly. They have remedied the situation and I can only imagine how hard they must have been working to get this done.