Jumped to conclusions too fast Like many I ordered binax tests and was quite disturbed when the order was abruptly canceled days later. I expressed my displeasure on here but have since discovered that this wasn’t an intent to mislead rather an honest hit to Mersi’s supply chain due to the federal government. I have since received replacements for my order and while not what I originally ordered it is a solid replacement. I am big enough to admit that I judged this family company too harshly and too quickly. They have remedied the situation and I can only imagine how hard they must have been working to get this done.

Disappointed with Order Cancellation I was disappointed when my initial order for the six BinaxNOW home Covid testing kits was cancelled. As for the replacements, I have not used them yet, so I cannot comment on their ease of use or accuracy of results.

thank you for your dedication! We received our order of Binax tests, and are so appreciative of all your dedication and hard work in getting our order out. We know you were deluged with requests. It must have been a huge job. Thanks a million for doing everything you could to help us be safe over the holidays. Lucy

Sold me an item that they didn't have… Sold me an item that they didn't have in stock. Then, offered to switch to an inferior product, but at the same price as the item I originally purchased. The website should NOT allow you to put items in your cart, let alone CHARGE you for items they don't have in stock! I will say, however, that they did do a quick and honest refund. Still, need to fix your inventory/website.

SATISFIED customer Mersi has been very helpful with my order process and getting the whole test kit situation figured out. When I originally placed my order I found out that it could not be fulfilled because the government had trumped their order with their vendor and ultimately took their stock. But, they were very responsive and were able to provide me with the information on how to get replacement kits. I can tell they are all working hard to make things right and I appreciate more than I can put into words.