Innovation in technology and customer service. Innovation in technology, especially in things that make life just a little bit easier, has always excited me. When I first heard of the concept of Yarbo through Kickstarter, I was immediately drawn to it. A three in one yard robot (with the potential of future additional accessories) was simply an innovation that I had to get in on at the ground level. The initial investment was a lot, considering that in KIckstarter, you are not purchasing a product, but rather you are investing in a company with hopes that the product makes it to market, and that you may end end upwith something as incredible as envisioned. A couple years ago when I made that committment, the anticipated release date of the product (snow blower module) was targeted to be delivered just before winter of 2022/23. Well, that did not happen. Yarbo was very transparent about the testing, manufacturing timeline, and quality control. Lots of backers were not pleased when the timeline kept getting pushed back. Not me; I was happy that Yarbo understood that getting product to market as quickly as possible was not as important than getting a quality product to market. I would rather wait wnd get the latter. Finally, when the S1 (snow blower) was delivered, it was already after the winter season of 2023/24 started. Again, lots of complaints from backers because of timing. That being said, Yarbo was extremely transparent with the status of production and deliveries. The whole time, Yarbo support was very responsive to those who had their units who were having challenges setting up their units. I have never seen customer support at the level Yarbo providing. It was exceptional. As to my unit, I could not set it up immediately because of weather. I had to install the outdoor antennas, set up base unit, charging base, connect wirelessly to the system, then map out work area. It was a challenge. Yarbo's documentation was good, but yet still anticipate each person's individual circumstances. After finally setting it up, and after resolving some connectivity issues, I finally was able to test my unit in a real environment. Was it perfect? No. But it was exactly what I expected out of a first production model. The whole time Yarbo was constantly making software and firmware updates based on user input. Additionally, Yarbo identified some hardware upgrade and delivered a maintenance kit to backers. Overall, the unit is a very solid quality machine. It still has some connectivity issues, but the Yarbo team would provide support any time requested. More impressively, while backers are eagerly awaiting the two additional attachments (lawn mower and leaf blower), Yarbo was constantly looking and improving their designs based on extensive user feedback. This led to a recent announcement by Yarbo that a new version of the entire unit and modules was now being in the works. Any future upgrades or or attachments/modules would no longer be supported on the current 2023, though that model would still be supported. Though there was significant concerns and push back from some backers, I really appreciated that Yarbo was looking to improve on its first production model, and at the same time allow backers to upgrade at a reasonable cost. I say reasonable compared to what the unit would retail for. I happily paid for the upgrade. What other company would offer that option, potentially at a loss of profit to them, in order to stand by its backers. I "bought" into the concept and I support Yarbo not just because of the innovation, but because of their stellar customer support and the fact that they are continuing to strive to produce the best product they can.

Outstanding Customer Service! Outstanding customer service is what this company is all about. Any issue with the unit is quickly addressed and remedied. Yarbo should be an example to all companies for their superior service.

Overall Yarbo has been one of the best… Overall Yarbo has been one of the best companies I have worked with and I love the product. They created the first ever robot that does it all and on its own by itself. The team is very honest and has been helping all of us that have invested every step of the way. I personally trust and believe in them and am very excited for al that is to come.

Follow ups and customer oriented We all had some problems when we started using our S1 Snowblower. What I can tell you is that Yarbo staff are available and easy to reach, they offer quick service and replacement parts if needed.

Many pros and some thing to work on The build quality is good. The packaging is great. The customer support is even better. The bad is the software. Issues with android app not working with default channel of wifi, I had to find an iphone to get that corrected. Need to use stainless steel screws on the output snow chute; I'm sure you all see the rust everywhere on that part. The throwing is weak and definitely have to remove the guard and sides in order to do any real work.