Outstanding Customer Service! Outstanding customer service is what this company is all about. Any issue with the unit is quickly addressed and remedied. Yarbo should be an example to all companies for their superior service.

Agreed with most of the comments Agreed with most of the comments, great support service, unit is well build, but quality still need to be improved, I had a S1 unit replaced, the new S1 has only been used once in the snow and now one side of the front left is off, I'm planning to pay for the upgrade so didn't bother to file a service call. The software definately needs to be improve, can't fine tune boundary map after it is drawn, software update not successful all the times. Hoping to get the lawn mower soon, but now we have to wait longer with the upgrade plan, please make us worth all the waiting! Overall it's not a bad experience, watching it blowing snow is fun, and to show my wife that I'm not wasting money for nothing. Keep up with the good works Yarbo team!

Yarbo: Trust, Communication & Compromise I truly believe that this product is on the bleeding edge of autonomous consumer products. Even with the connectivity issues, hardware iterations, and software defects I believe it’s a product worth investing in. I purchased all three attachments and the main unit early on during the kickstarter campagin, and waited (albeit impatiently) like most did. The Main body, and S1 snow blower came just 3 weeks before the first big storm here in the Midwest. My initial experience was above average based on the community feedback, and with Yarbo’s initial performance, it became clear that as long as the company continues to iterate this will become an exceptional product, ecosystem and experience. I’ve already purchased the next generation of hardware through their buy back program and will begin the wait to see the next gen improvements. The product, engineering and CS organizations have earned my trust. I am optimistic that they will continue to impress.

Great team and looking forward to the journeyThis has been an awesome journey with… This has been an awesome journey with the Yarbo team. I bought in early because I saw the technology they were using and really believe in what they are trying to do. When I got my S1 unit, it really exceeded my expectations for performance. I only had a handful of opportunities to use it over the winter and oddly enough ran into one of the lights having a loose connection, the Yarbo team instantly said we have a whole new unit headed your way. The support has far surpassed what I hoped for. I really look forward to continuing this journey with this team!

Great Support really cool product. The Yarbo itself has some idiosyncrasies, but the team is great at helping customers get around those, and update the firmware and software to help deal with them.