Yarbo's vision is truly impressive Yarbo's vision is truly impressive, and I am eager to join them on their journey. Their commitment to customer service is evident as they consistently address all inquiries thoroughly. Their transparent communication and attentiveness to community feedback highlight their dedication. This is a remarkable company with a clear and appropriate focus. Their products are of superior quality, and with ongoing updates, they continue to enhance performance.

Follow ups and customer oriented We all had some problems when we started using our S1 Snowblower. What I can tell you is that Yarbo staff are available and easy to reach, they offer quick service and replacement parts if needed.

Outstanding Customer Service! Outstanding customer service is what this company is all about. Any issue with the unit is quickly addressed and remedied. Yarbo should be an example to all companies for their superior service.

Innovation in technology and customer service. Innovation in technology, especially in things that make life just a little bit easier, has always excited me. When I first heard of the concept of Yarbo through Kickstarter, I was immediately drawn to it. A three in one yard robot (with the potential of future additional accessories) was simply an innovation that I had to get in on at the ground level. The initial investment was a lot, considering that in KIckstarter, you are not purchasing a product, but rather you are investing in a company with hopes that the product makes it to market, and that you may end end upwith something as incredible as envisioned. A couple years ago when I made that committment, the anticipated release date of the product (snow blower module) was targeted to be delivered just before winter of 2022/23. Well, that did not happen. Yarbo was very transparent about the testing, manufacturing timeline, and quality control. Lots of backers were not pleased when the timeline kept getting pushed back. Not me; I was happy that Yarbo understood that getting product to market as quickly as possible was not as important than getting a quality product to market. I would rather wait wnd get the latter. Finally, when the S1 (snow blower) was delivered, it was already after the winter season of 2023/24 started. Again, lots of complaints from backers because of timing. That being said, Yarbo was extremely transparent with the status of production and deliveries. The whole time, Yarbo support was very responsive to those who had their units who were having challenges setting up their units. I have never seen customer support at the level Yarbo providing. It was exceptional. As to my unit, I could not set it up immediately because of weather. I had to install the outdoor antennas, set up base unit, charging base, connect wirelessly to the system, then map out work area. It was a challenge. Yarbo's documentation was good, but yet still anticipate each person's individual circumstances. After finally setting it up, and after resolving some connectivity issues, I finally was able to test my unit in a real environment. Was it perfect? No. But it was exactly what I expected out of a first production model. The whole time Yarbo was constantly making software and firmware updates based on user input. Additionally, Yarbo identified some hardware upgrade and delivered a maintenance kit to backers. Overall, the unit is a very solid quality machine. It still has some connectivity issues, but the Yarbo team would provide support any time requested. More impressively, while backers are eagerly awaiting the two additional attachments (lawn mower and leaf blower), Yarbo was constantly looking and improving their designs based on extensive user feedback. This led to a recent announcement by Yarbo that a new version of the entire unit and modules was now being in the works. Any future upgrades or or attachments/modules would no longer be supported on the current 2023, though that model would still be supported. Though there was significant concerns and push back from some backers, I really appreciated that Yarbo was looking to improve on its first production model, and at the same time allow backers to upgrade at a reasonable cost. I say reasonable compared to what the unit would retail for. I happily paid for the upgrade. What other company would offer that option, potentially at a loss of profit to them, in order to stand by its backers. I "bought" into the concept and I support Yarbo not just because of the innovation, but because of their stellar customer support and the fact that they are continuing to strive to produce the best product they can.

Kickstarter Project on a Promising Path tl;dr: Kickstarter project faced delays, but delivered an impressive first phase. Still waiting to see two more. I backed Yarbo on Kickstarter because of the modular design (snow blowing in the winter, grass mowing in the summer) and the use of GPS + RTK for mapping (as opposed to requiring perimeter wires). So far only the snow blower (S1) module has been delivered. But it exceeded my expectations. It did a surprisingly good job of working within the limited spaces where it is safe to throw snow around my driveway. I was impressed with the path planning and how well it navigated. The less harsh weather and more predictable nature of slow growing grass gives me optimism that the lawn mowing (M1) will run smoothly. But it will still be a few months before the module is delivered. Out of the 3 modules offered during the Kickstarter campaign, I have the lowest expectations for the leaf blower (B1). As of March 2024 (15+ months after the campaign ended), I have seen no updates on development efforts for this module. Maybe I'll be pleasantly surprised, but I'm not counting on much for this one. Other reviews have mentioned that the software does not feel fully complete and I will generally agree with that. But I have been impressed with the impact of the updates. There have already been significant improvements in the mapping process and the connection reliability. This gives me hope that things will continue to improve. Overall I've been very impressed with the Yarbo team's commitment to delivering a capable product. The delays have been frustrating, but it was clear when the first module was delivered that it had benefited from the additional testing and enhancements. There is still a long way to go with two more modules to deliver from the Kickstarter campaign and I'm looking forward to seeing them in action.