Innovation in technology and customer service. Innovation in technology, especially in things that make life just a little bit easier, has always excited me. When I first heard of the concept of Yarbo through Kickstarter, I was immediately drawn to it. A three in one yard robot (with the potential of future additional accessories) was simply an innovation that I had to get in on at the ground level. The initial investment was a lot, considering that in KIckstarter, you are not purchasing a product, but rather you are investing in a company with hopes that the product makes it to market, and that you may end end upwith something as incredible as envisioned. A couple years ago when I made that committment, the anticipated release date of the product (snow blower module) was targeted to be delivered just before winter of 2022/23. Well, that did not happen. Yarbo was very transparent about the testing, manufacturing timeline, and quality control. Lots of backers were not pleased when the timeline kept getting pushed back. Not me; I was happy that Yarbo understood that getting product to market as quickly as possible was not as important than getting a quality product to market. I would rather wait wnd get the latter. Finally, when the S1 (snow blower) was delivered, it was already after the winter season of 2023/24 started. Again, lots of complaints from backers because of timing. That being said, Yarbo was extremely transparent with the status of production and deliveries. The whole time, Yarbo support was very responsive to those who had their units who were having challenges setting up their units. I have never seen customer support at the level Yarbo providing. It was exceptional. As to my unit, I could not set it up immediately because of weather. I had to install the outdoor antennas, set up base unit, charging base, connect wirelessly to the system, then map out work area. It was a challenge. Yarbo's documentation was good, but yet still anticipate each person's individual circumstances. After finally setting it up, and after resolving some connectivity issues, I finally was able to test my unit in a real environment. Was it perfect? No. But it was exactly what I expected out of a first production model. The whole time Yarbo was constantly making software and firmware updates based on user input. Additionally, Yarbo identified some hardware upgrade and delivered a maintenance kit to backers. Overall, the unit is a very solid quality machine. It still has some connectivity issues, but the Yarbo team would provide support any time requested. More impressively, while backers are eagerly awaiting the two additional attachments (lawn mower and leaf blower), Yarbo was constantly looking and improving their designs based on extensive user feedback. This led to a recent announcement by Yarbo that a new version of the entire unit and modules was now being in the works. Any future upgrades or or attachments/modules would no longer be supported on the current 2023, though that model would still be supported. Though there was significant concerns and push back from some backers, I really appreciated that Yarbo was looking to improve on its first production model, and at the same time allow backers to upgrade at a reasonable cost. I say reasonable compared to what the unit would retail for. I happily paid for the upgrade. What other company would offer that option, potentially at a loss of profit to them, in order to stand by its backers. I "bought" into the concept and I support Yarbo not just because of the innovation, but because of their stellar customer support and the fact that they are continuing to strive to produce the best product they can.

Buyer Beware Buyer Beware: Connectivity Issues and Hidden Costs with Yarbo I backed Yarbo on Kickstarter with high hopes for a revolutionary product, but unfortunately, my experience has been far from satisfactory. The most glaring issue is the Yarbo's consistent inability to connect to WiFi and GPS networks, rendering it essentially inoperable. Despite multiple attempts to troubleshoot these issues with the Yarbo support team, the device remains unreliable and unusable for its intended purposes. As an initial backer, the financial commitment has also become increasingly burdensome. What was initially an exciting investment has doubled in cost due to unexpected additional charges required to make the Yarbo functional. The extra money and countless hours spent interacting with support have not translated into a usable product. For a gadget that costs almost as much as a car, one would expect a seamless and efficient performance, but Yarbo has fallen far short. The lack of transparency and reliability from the company has been disappointing. Prospective buyers should exercise caution and consider waiting until these significant issues are resolved and the company demonstrates honesty and reliability in their product and customer interactions. As it stands, Yarbo is not worth the investment. I would also be leery of the 4 and 5 star reviews. I am part of a community of early supporters and none of those name look familiar to me.

Great and getting better I’ve had my Yarbo since December, and am located near Montreal, Quebec, Canada. While we did not get as much snow as usual, I did have several opportunities to try it out. What I can honestly say is that for the first production run of the Yarbo+S1 unit, the build quality is impressive, and the company’s commitment to supporting the product and customers is far beyond my expectations. The product is not perfect, but several firmware and app updates have definitely improved it. It struggles with very heavy and wet snow, much like my electric SnowJoe snow blower does. Otherwise, it clears snow very, very well. It can clear snow all the way to my pavement with little to no snow left. I’ve had some issues with network connectivity and GPS/RTK positioning, but I realized that my placement of the RTK antenna was less than ideal and will be moving it to get better results. The app and firmware improvements have me confident that I will not need to renew my snow removal contract next winter. Keep up the GREAT work Yarbo team! I’m very impressed with this product and have many jealous neighbors! Can’t wait to receive the upcoming M1 and continue to play with my Yarbo!

I was a kickstarter backer. I was a kickstarter backer. I have had nothing but success with the Yarbo. Full disclosure: only able to use the S1 unit twice this winter due to lack of snowfall; however, the Yarbo has handled both masterfully. It throws snow and scrapes the driveway as well as any man-piloted snowblower unit. For the Yarbo company, they have been supportive and provides immediate responses (within 24 hours) to inquiries. For example, my original Yarbo unit had difficulties finding GPS. Yarbo kept in constant communication and even provided a new unit free of charge. The new unit works phenomenally. I recommend the unit to all friends and family. Some notes: the first time setup is a bit difficult and tedious taking multiple hours and involves tasks not suitable for everyone like hammering stakes and mounting an antenna on the roof. Also, there's connection issues if you do not have a proper wifi setup (I use a Mesh system to cover my entire lot). Overall, very happy with the purchase and feel supported by the company.

Rough start but getting better They are a growing tech company that have had their share of growing pains. Over the last few years their transparency and support systems have vastly improved and their products are well built. I'm excited to see them continue to grow as the product has a lot of promise.