Innovation in technology and customer service. Innovation in technology, especially in things that make life just a little bit easier, has always excited me. When I first heard of the concept of Yarbo through Kickstarter, I was immediately drawn to it. A three in one yard robot (with the potential of future additional accessories) was simply an innovation that I had to get in on at the ground level. The initial investment was a lot, considering that in KIckstarter, you are not purchasing a product, but rather you are investing in a company with hopes that the product makes it to market, and that you may end end upwith something as incredible as envisioned. A couple years ago when I made that committment, the anticipated release date of the product (snow blower module) was targeted to be delivered just before winter of 2022/23. Well, that did not happen. Yarbo was very transparent about the testing, manufacturing timeline, and quality control. Lots of backers were not pleased when the timeline kept getting pushed back. Not me; I was happy that Yarbo understood that getting product to market as quickly as possible was not as important than getting a quality product to market. I would rather wait wnd get the latter. Finally, when the S1 (snow blower) was delivered, it was already after the winter season of 2023/24 started. Again, lots of complaints from backers because of timing. That being said, Yarbo was extremely transparent with the status of production and deliveries. The whole time, Yarbo support was very responsive to those who had their units who were having challenges setting up their units. I have never seen customer support at the level Yarbo providing. It was exceptional. As to my unit, I could not set it up immediately because of weather. I had to install the outdoor antennas, set up base unit, charging base, connect wirelessly to the system, then map out work area. It was a challenge. Yarbo's documentation was good, but yet still anticipate each person's individual circumstances. After finally setting it up, and after resolving some connectivity issues, I finally was able to test my unit in a real environment. Was it perfect? No. But it was exactly what I expected out of a first production model. The whole time Yarbo was constantly making software and firmware updates based on user input. Additionally, Yarbo identified some hardware upgrade and delivered a maintenance kit to backers. Overall, the unit is a very solid quality machine. It still has some connectivity issues, but the Yarbo team would provide support any time requested. More impressively, while backers are eagerly awaiting the two additional attachments (lawn mower and leaf blower), Yarbo was constantly looking and improving their designs based on extensive user feedback. This led to a recent announcement by Yarbo that a new version of the entire unit and modules was now being in the works. Any future upgrades or or attachments/modules would no longer be supported on the current 2023, though that model would still be supported. Though there was significant concerns and push back from some backers, I really appreciated that Yarbo was looking to improve on its first production model, and at the same time allow backers to upgrade at a reasonable cost. I say reasonable compared to what the unit would retail for. I happily paid for the upgrade. What other company would offer that option, potentially at a loss of profit to them, in order to stand by its backers. I "bought" into the concept and I support Yarbo not just because of the innovation, but because of their stellar customer support and the fact that they are continuing to strive to produce the best product they can.

Agreed with most of the comments Agreed with most of the comments, great support service, unit is well build, but quality still need to be improved, I had a S1 unit replaced, the new S1 has only been used once in the snow and now one side of the front left is off, I'm planning to pay for the upgrade so didn't bother to file a service call. The software definately needs to be improve, can't fine tune boundary map after it is drawn, software update not successful all the times. Hoping to get the lawn mower soon, but now we have to wait longer with the upgrade plan, please make us worth all the waiting! Overall it's not a bad experience, watching it blowing snow is fun, and to show my wife that I'm not wasting money for nothing. Keep up with the good works Yarbo team!

Outstanding Customer Service! Outstanding customer service is what this company is all about. Any issue with the unit is quickly addressed and remedied. Yarbo should be an example to all companies for their superior service.

Buyer Beware Buyer Beware: Connectivity Issues and Hidden Costs with Yarbo I backed Yarbo on Kickstarter with high hopes for a revolutionary product, but unfortunately, my experience has been far from satisfactory. The most glaring issue is the Yarbo's consistent inability to connect to WiFi and GPS networks, rendering it essentially inoperable. Despite multiple attempts to troubleshoot these issues with the Yarbo support team, the device remains unreliable and unusable for its intended purposes. As an initial backer, the financial commitment has also become increasingly burdensome. What was initially an exciting investment has doubled in cost due to unexpected additional charges required to make the Yarbo functional. The extra money and countless hours spent interacting with support have not translated into a usable product. For a gadget that costs almost as much as a car, one would expect a seamless and efficient performance, but Yarbo has fallen far short. The lack of transparency and reliability from the company has been disappointing. Prospective buyers should exercise caution and consider waiting until these significant issues are resolved and the company demonstrates honesty and reliability in their product and customer interactions. As it stands, Yarbo is not worth the investment. I would also be leery of the 4 and 5 star reviews. I am part of a community of early supporters and none of those name look familiar to me.

Very excited for this first time… Very excited for this first time invention. Top of the line quality and customer service. Needs to have the new invention troubles ironed out but they'll have it nailed in v2. Disclaimer that I was also a beta tester, the progress they made between beta to v1 was magical and impressive. Would recommend, too bad the price is too high for my friends and family.