
Michael Rudolf
GBWaited for months and finally had to go elsewhere. We placed an order that we patiently waited for almost 2 months to receive, but after many follow up phone calls made on our part and excuses from Active Ventilation we finally had to cancel and source our fan elsewhere. Every time we called we got an excuse about why the project was delayed. Basically, I think they forgot about it. Several times. When we finally had enough of the same excuse and asked to cancel the order, we were met with an argument and poor attitude. Definitely one of the more strange and disappointing transactions we've had with another business.

Keith Brown
GBwrong part right treatment I ordered a vent cap to be painted. I received an unpainted one. Upon notification active ventilation immediately refunded my money. Sometimes it goes wrong but they made it right. That is my kind of company.

Morris Kreitz
GBRoof vent arrived damaged The vent arrived damaged. It was in a sturdy corrugated box, which was perfectly intact when I received it. However, the box was much larger than the vent, which was just placed loose in the box, along with one small loose piece of bubble wrap. The vent was not protected at all from crashing around inside the box. I opted to bend the vent back into shape, use some screws to hold it together, and patch up the damaged finish coating, rather than hassle with a return and a delay in installation. It seems clear the damage occurred either inside the undamaged box during transit, or, worse, at the factory before it was packed

Dennis-Oregon
GBProduct=5; Service=3 The product exceeded expectations. I bought it online, without any experience in what i wanted for a vent for a bathroom fan but knew i had little room between upstairs bathroom ceiling and roof line. So five stars for the product. Three stars for communication of when the product would ship. After three weeks i called to find out the product would likely ship the same or next day. I can't help but feel my call prompted the shipment. Your system lacked a follow-up email to advise customer of shipment. All i got was the order was sent to manufacturing. Also the ordering process was cumbersome, having to wait on a shipment cost after ordering. Expensive shipping $18 for an $18 vent. For a regular UPS cross-country fee for a part that weighed a few ounces seemed high.

HAROLD SETLIFF
GBNice Design Purchased 18 vents for the attics of our townhome complex. We chose these since they claim to be tested to 200 MPH winds since we live on the east coast. However, we have some leaks, which appear to be due to the installation. The roofers did not look up the instructions online, and just used a roofing nail in each corner. It appears they need to go back and add screws like the instructions show. If this fixes the problem, I'll upgrade the review grade.