Thanks to incredible graphics Thanks to incredible graphics, your web view is just as true. And for your services, that's not much better, but I'll appreciate your swift reaction to time.

Product=5; Service=3 The product exceeded expectations. I bought it online, without any experience in what i wanted for a vent for a bathroom fan but knew i had little room between upstairs bathroom ceiling and roof line. So five stars for the product. Three stars for communication of when the product would ship. After three weeks i called to find out the product would likely ship the same or next day. I can't help but feel my call prompted the shipment. Your system lacked a follow-up email to advise customer of shipment. All i got was the order was sent to manufacturing. Also the ordering process was cumbersome, having to wait on a shipment cost after ordering. Expensive shipping $18 for an $18 vent. For a regular UPS cross-country fee for a part that weighed a few ounces seemed high.

Aura Gravity Ventilator Our new 2 story home had a powered vent on the roof and was always running because the attic was so hot. The rooms upstairs were hot as well and A/C could not keep up. After replacing with a 24" Aura Gravity Ventilator and with the outside temperatures still hot, we could drastically feel the temperature drop in the upstairs area of our home. Not only is it cooler it is now quieter and we are saving energy. This is the second house that we have installed an Aura Gravity Ventilator, and both are now considered a huge success for us.

I received the air vents for my roof… I received the air vents for my roof within a week and were in perfect condition (packaged very well). They are exactly what I expected. Installation went as planned...no surprises regarding the vents from Active Ventilation Products.

Waited for months and finally had to go elsewhere. We placed an order that we patiently waited for almost 2 months to receive, but after many follow up phone calls made on our part and excuses from Active Ventilation we finally had to cancel and source our fan elsewhere. Every time we called we got an excuse about why the project was delayed. Basically, I think they forgot about it. Several times. When we finally had enough of the same excuse and asked to cancel the order, we were met with an argument and poor attitude. Definitely one of the more strange and disappointing transactions we've had with another business.