Satisfaction made easy They shipped very fast and I received the merchandise as was ordered.

Received wrong product Ordered a drill chuck adapter .. Received a hose .. Not even in the same ballpark guys..

Highly recommended! I placed my order on a Saturday evening and first thing Monday morning received an email from them that apologized for their error, they had thought they had my part in stock but would have to order it and would ship it as soon as they could. I found it refreshing to not receive the run around or some other lame excuse/reason for the delay or worse no correspondence at all leaving the customer wondering what the heck is taking so long. It told me they likely have real, live, HONEST human beings running things there and sure enough I received my order that Friday. Excellent quality, exactly what I ordered/needed. Worked perfectly. Thank you GreatLakesPowerTools! -Bill in San Diego CA

Shipping Issues I ordered a chuck and a chuck bolt for my drill paid for expedited shipping then only after I had submitted my order was I informed that my 'one or more of my items was on backorder.' I am an electrician so this kinda put a damper on production for a while. 6-10 business days before it even ships.

A Company You Can Trust My first order was for some Milwaukee filters and they arrived very quick. My second order was for a hose replacement. It also arrived very fast. Customer service is very quick to answer email questions. I'll be ordering from them again.