Amazing customer service in this day and age... I ordered an expensive tool late in the day one day, with a note that if there were any shipping issues at (I'm in Alaska, and we often have shipping issues of all sorts of varieties). I also had it shipped Priority Overnight because not having this tool could potentially hold up a commercial plumbing job... Not only did I almost immediately receive a quick e-mail from an ACTUAL HUMAN addressing my concerns, I also received a phone call early the next day from another ACTUAL HUMAN confirming my order and that it had already been prioritized and shipped. Needless to say, customer service of this caliber has become a rarity in this day and age. Not only did I get a great price on my $500 tool, Great Lakes Power Tools has made me a customer for life.

Best Price and quick inexpensive shipping This was my first time buying from Great Lakes Power Tools and they secured my future business. Their prices are competitive and the shipping rates are better then the competition and that means a better deal for me. The tools were genuine Milwaukee and not some aftermarket parts.

Shipping Issues I ordered a chuck and a chuck bolt for my drill paid for expedited shipping then only after I had submitted my order was I informed that my 'one or more of my items was on backorder.' I am an electrician so this kinda put a damper on production for a while. 6-10 business days before it even ships.

Easy purchase! Very simple, helpful, and informative! The website is very easy to view, find, and purchase items. Having the ability to track my package was great and gave peace of mind. Definitely recommending to family and friends!

Great Customer Service I had an issue when they added $2 to my orders shipping because i added a small screw that coulda been just tossed in with the other stuff. They immediately saw that I complained on my review and corrected it. They like to keep customers happy apparently. That's what every company should do. Small and insignificant but meant the world to me. I will definitely shop here again!!!