Lori Gallagher
USCustomer service not great, product good I ordered an ice maker. It arrived and was too large. I made arrangements to return and was given a return code. I paid shipping to return it and provided the tracking info to VivoHome. They couldn't understand the tracking, even though there were provided the link, a picture of the receipt and a spelling out tracking code. Then once they confirmed that they did receive (after I send proof they received) it took weeks for a refund. Eventually it all got resolved and the other product, an air purifier, works beautifully.
Tim
USBought a heat press Bought a heat press, emailed them with questions after experiencing issues 13 month in. They responded saying, sorry your warranty has expired. I asked if they could at least trouble shoot the error codes displayed via email. Response was crickets. Just know - if you run into problems, you’re on your own. Love your tone deaf response VH. I contacted support, no response! You asked me to send the the error codes and pictures and I did. No response!
Michael Smith
USGreat purchase experience! Purchased the 2in1 treadmill and we are very pleased with the quality of the product and the quality of their customer service. We contacted them to provide up to date shipment information and their customer service representative was very helpful. No issues, very satisfied with our experience.
Alice Neves
USI love vivohome! This is such a great company. I have many things from them, from a wagon to a pasta maker, and the quality is so good and the price is like no other. I keep coming back. 10/10, super recommend
Vincent Green
USLove vivohome I’ve gotten many vivohome products. It’s a great company. They provide many useful items at affordable prices, which cannot be understated. I have had a few issues and customer service has always more than taken care of me. They care about the people they help and that says a lot about a company. I recently got a sandbox for my kid from them and it was perfect. Nice size, easy to put together, sturdy and withstood our crazy winds. Always had positive experiences.