Customer service not great, product good I ordered an ice maker. It arrived and was too large. I made arrangements to return and was given a return code. I paid shipping to return it and provided the tracking info to VivoHome. They couldn't understand the tracking, even though there were provided the link, a picture of the receipt and a spelling out tracking code. Then once they confirmed that they did receive (after I send proof they received) it took weeks for a refund. Eventually it all got resolved and the other product, an air purifier, works beautifully.

Bought a heat press Bought a heat press, emailed them with questions after experiencing issues 13 month in. They responded saying, sorry your warranty has expired. I asked if they could at least trouble shoot the error codes displayed via email. Response was crickets. Just know - if you run into problems, you’re on your own. Love your tone deaf response VH. I contacted support, no response! You asked me to send the the error codes and pictures and I did. No response!

Great customer service and product! Great customer service and products are amazing! I had a lot of questions and they were very helpful. Stellar customer service and product was unmatched.

Great online retailer. I’ve order a few times from Vivohome and have always been very satisfied. My last purchase was a kitchen food scale. I love the sleek design and it’s small footprint. It takes up almost no space at all. Shipping was pretty fast to California, I think it was only 3 days.

Great purchase experience! Purchased the 2in1 treadmill and we are very pleased with the quality of the product and the quality of their customer service. We contacted them to provide up to date shipment information and their customer service representative was very helpful. No issues, very satisfied with our experience.