Great purchase experience! Purchased the 2in1 treadmill and we are very pleased with the quality of the product and the quality of their customer service. We contacted them to provide up to date shipment information and their customer service representative was very helpful. No issues, very satisfied with our experience.

We purchased this large inflatable… We purchased this large inflatable projector screen to have a large screen that would allow rear projection for both movies and light laser show for our family reunions. This screen is so large. The white spandex screen stretches to form a flat projection area. Quick inflation and is ready in less than a minute and provides an upright structure. Summary: This type of screen gives us a pop up entertainment center. Another high quality product to add to outdoor and home improvement equipment from the brand vivohome.

Customer service not great, product good I ordered an ice maker. It arrived and was too large. I made arrangements to return and was given a return code. I paid shipping to return it and provided the tracking info to VivoHome. They couldn't understand the tracking, even though there were provided the link, a picture of the receipt and a spelling out tracking code. Then once they confirmed that they did receive (after I send proof they received) it took weeks for a refund. Eventually it all got resolved and the other product, an air purifier, works beautifully.

SO SHADY SO SHADY. Don’t do it. They sent me a busted, bent, paint chipping off broken bird cage and then made it nearly impossible to return/get refunded. They avoided telling where/how I could return it despite me asking several times. Most frustrating, awful customer service. Took forever to be refunded. Complete and total waste of time.

Bought a heat press Bought a heat press, emailed them with questions after experiencing issues 13 month in. They responded saying, sorry your warranty has expired. I asked if they could at least trouble shoot the error codes displayed via email. Response was crickets. Just know - if you run into problems, you’re on your own. Love your tone deaf response VH. I contacted support, no response! You asked me to send the the error codes and pictures and I did. No response!