This company's order fulfillment must be using the back of napkins. I bought a powered air backpack type respirator and a couple of cartridge filters from them. They didn't tell me the filters were on backorder so that when I received the respirator there was no way to use it. They said they would ship me the filters when they came in. They did not. Then I emailed them and they checked the order and said they would send them. Wait! Some sort of problem was going to delay the shipment. I waited a few weeks and then emailed them again. They said that order was delivered. "Right" I emailed them back. The respirator was delivered but not the filters. I'm now back in the "let me check on that" stage for the 3rd time. I have bought some filters somewhere else now. This place has order fulfillment issues. They have my money and I still have no filters from them.

Rip off Rip off! Do not order anything from this company. Since COVID they have not updated their return policies. [start quote] In light of the recent global events, we've decided to suspend all returns and exchanges. Right now, all shipped and delivered orders are considered final and are no longer qualified for a return or an exchange. [end quote]

Life-Saving Equipment The gas mask quality is absolutely terrific. And the lvl. 4 plate quality is great too. I would 100% put my life in the hands of these products. Shipping was great, and, unlike some other brands out there, I didn't have to oversee anything. MIRA Safety got everything worked out. The only problem I had was that the CM-8M gas mask was out of stock for quite a while, which made it hard to get my hands onto it.

Scammers! They allow internal shipping but don't provide any support for the required import documents. Then they abandon the shipment and keep the money!

Customer Service Equal to Product Wuakity Products speak for themselves, but the customer service is what sets them apart. As a private business owner I stress to my team the objective of a great customer experience and the value of customer service. The MIRA team handled an awkward and unfortunate situation professionally, rationally and without hesitation. They earned my loyalty!