This company's order fulfillment must be using the back of napkins. I bought a powered air backpack type respirator and a couple of cartridge filters from them. They didn't tell me the filters were on backorder so that when I received the respirator there was no way to use it. They said they would ship me the filters when they came in. They did not. Then I emailed them and they checked the order and said they would send them. Wait! Some sort of problem was going to delay the shipment. I waited a few weeks and then emailed them again. They said that order was delivered. "Right" I emailed them back. The respirator was delivered but not the filters. I'm now back in the "let me check on that" stage for the 3rd time. I have bought some filters somewhere else now. This place has order fulfillment issues. They have my money and I still have no filters from them.

UPS sucks. Your company is great. UPS sucks at delivery. The driver just left the previous order on some stairs. The package is gone and I’m out of some money. UPS would not even offer to return lace the package. At least Fed Ex and DHL makes the effort to do their job. I got the this recent order .

Customer Service Equal to Product Wuakity Products speak for themselves, but the customer service is what sets them apart. As a private business owner I stress to my team the objective of a great customer experience and the value of customer service. The MIRA team handled an awkward and unfortunate situation professionally, rationally and without hesitation. They earned my loyalty!

Life-Saving Equipment The gas mask quality is absolutely terrific. And the lvl. 4 plate quality is great too. I would 100% put my life in the hands of these products. Shipping was great, and, unlike some other brands out there, I didn't have to oversee anything. MIRA Safety got everything worked out. The only problem I had was that the CM-8M gas mask was out of stock for quite a while, which made it hard to get my hands onto it.

Heidi is great! First of all I want to commend Heidi in customer service. Being an individual who has been in the customer service industry for years, I can spot a great representative when I see one. She has always been kind and very respectful and patient with all of my needs and requests. The products that MIRA safety provide are of the highest quality and that means a lot in today’s world. I am now and will continue to be a loyal customer of MIRA safety. Shoutout to the MIRA team for all the hard work and effort you put into all the orders and what you are doing for the average citizen. I am very grateful to have found your company! You are making a HUGE difference in todays world and all of you should be proud of the things that you do! Thankyou. Your satisfied customer, -Jeremy